{"id":268,"date":"2023-09-13T15:54:08","date_gmt":"2023-09-13T18:54:08","guid":{"rendered":"https:\/\/anota.ai\/ajuda\/?p=268"},"modified":"2026-04-15T13:06:36","modified_gmt":"2026-04-15T16:06:36","slug":"duvidas-frequentes","status":"publish","type":"post","link":"https:\/\/anota.ai\/ajuda\/duvidas-frequentes\/","title":{"rendered":"D\u00favidas frequentes"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Quais impressoras compat\u00edveis com o Anota AI Desktop?<\/h2>\n\n\n\n<p>Para que a impressora seja compat\u00edvel com o Anota AI Desktop ela precisa ser <strong>T\u00e9rmica, N\u00e3o Fiscal e compat\u00edvel com o comando ESC-POS<\/strong>. Algumas impressoras mais conhecidas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bematech MP-4200 TH<\/li>\n\n\n\n<li>Elgin i7, i8 ou i9<\/li>\n\n\n\n<li>Mobile Printer<\/li>\n\n\n\n<li>PERTO Printer<\/li>\n\n\n\n<li>Epson TM-T20 ou TM-T20x<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9 poss\u00edvel agrupar os itens iguais do pedido na impress\u00e3o?<\/h2>\n\n\n\n<p>Sim, clique no menu lateral em: <br><em>Configura\u00e7\u00f5es &gt; Impressora &gt; 2. Modelos de impress\u00e3o &gt; Selecione o modelo desejado &gt; Marque em azul a caixinha &#8220;Agrupar itens do pedido&#8221;.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"580\" height=\"77\" src=\"https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-4.png\" alt=\"\" class=\"wp-image-2918\" srcset=\"https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-4.png 580w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-4-300x40.png 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">A impressora n\u00e3o est\u00e1 imprimindo. O que fazer?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verificar se a impressora est\u00e1 configurada corretamente no sistema em <strong>Menu &gt; Configura\u00e7\u00f5es&gt; Impressora&gt; Lista de impressoras<\/strong><\/li>\n\n\n\n<li>Verificar se a impressora est\u00e1 ligada e configurada no computador<\/li>\n\n\n\n<li>Se a impressora for conectada via cabo USB, retirar o cabo do computador e conectar em outra porta USB e reiniciar a impressora<\/li>\n\n\n\n<li>Caso n\u00e3o funcione, entrar em contato com o suporte via Chat<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9 poss\u00edvel trocar a posi\u00e7\u00e3o dos dados da comanda?<\/h2>\n\n\n\n<p>Atualmente n\u00e3o \u00e9 poss\u00edvel trocar a posi\u00e7\u00e3o dos dados na comanda.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Impress\u00e3o est\u00e1 saindo duplicada. O que fazer?<\/h2>\n\n\n\n<p>Verificar se n\u00e3o existe mais de uma tela do sistema aberta do computador, Desktop e navegador ao mesmo tempo, ou ainda, se n\u00e3o existem dois computadores configurados com a mesma impressora com a tela de pedidos aberta.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como configurar o hor\u00e1rio do meu estabelecimento?<\/h2>\n\n\n\n<p><em>Acesse o Menu Lateral &gt; Configura\u00e7\u00f5es &gt; Estabelecimento &gt; 3. Hor\u00e1rios.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Hor\u00e1rios de Atendimento | Anota AI\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/UmXCF7OkRqE?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/wordpress-lp.production.dc.anota.ai\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Como configurar o PIX, cart\u00e3o de cr\u00e9dito e carteiras digitais?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acesse o menu <strong>Lateral &gt; Configura\u00e7\u00f5es &gt; Estabelecimento &gt; 8. Pagamento Online<\/strong><\/li>\n\n\n\n<li>Ap\u00f3s isso, Selecione a op\u00e7\u00e3o de Pagamento Online (PIX) e Informe os dados solicitados<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-2-1024x510.png\" alt=\"\" class=\"wp-image-2878\" srcset=\"https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-2-1024x510.png 1024w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-2-300x149.png 300w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-2-768x382.png 768w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-2-1536x765.png 1536w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-2.png 1623w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Para pagamento online Tuna, confira mais informa\u00e7\u00f5es <strong><a href=\"https:\/\/anota.ai\/ajuda\/pagamento-online-tuna\/\" data-type=\"link\" data-id=\"https:\/\/anota.ai\/ajuda\/pagamento-online-tuna\/\">clicando aqui;<\/a><\/strong><\/p>\n\n\n\n<p>Para pagamento online Ifood Pago, confira mais informa\u00e7\u00f5es <strong><a href=\"https:\/\/anota.ai\/ajuda\/pagamento-online-ifoodpago\/\" data-type=\"link\" data-id=\"https:\/\/anota.ai\/ajuda\/pagamento-online-ifoodpago\/\">clicando aqui<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como vejo um relat\u00f3rio de vendas do dia?<\/h2>\n\n\n\n<p>Acesse o <strong>menu lateral &gt; Relat\u00f3rios &gt; Entradas<\/strong>.<strong> <\/strong>Nesse relat\u00f3rio ser\u00e1 exibido um resumo das vendas por forma de pagamento, total de pedidos e ticket m\u00e9dio dos pedidos.<strong> <\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como configurar uma promo\u00e7\u00e3o de frete gr\u00e1tis?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acesse o Menu Lateral e clique em <strong>\u201cCompre+ Ganhe+\u201d<\/strong><\/li>\n\n\n\n<li>Na tela que vai abrir, clique em <strong>\u201c+Promo\u00e7\u00e3o\u201d<\/strong><\/li>\n\n\n\n<li>Preencha o nome e o valor m\u00ednimo para o cliente ganhar o pr\u00eamio e depois clique em <strong>\u201cPr\u00f3ximo\u201d<\/strong><\/li>\n\n\n\n<li>Escolha as categorias que v\u00e3o participar da promo\u00e7\u00e3o e clique em \u201c<strong>Pr\u00f3ximo<\/strong>\u201d<\/li>\n\n\n\n<li>Na tela de escolha de premia\u00e7\u00e3o, selecione a op\u00e7\u00e3o <strong>\u201cFrete\u201d<\/strong> e no campo \u201cpercentual de desconto\u201d preencha com o valor <strong>100<\/strong><\/li>\n\n\n\n<li>Clique em <strong>\u201cPr\u00f3ximo\u201d<\/strong> e depois em <strong>\u201cSalvar\u201d<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Como indisponibilizar um item no card\u00e1pio?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acesse o <strong>Menu Lateral &gt; Gestor de Card\u00e1pio &gt; Gestor<\/strong> e busque o item que deseja indisponibilizar dentro da categoria<\/li>\n\n\n\n<li>Ap\u00f3s localizar o item clique na chave em <strong>\u201cEsgotar\u201d<\/strong>. Com essa chave ativa, o item estar\u00e1 indispon\u00edvel no card\u00e1pio<\/li>\n\n\n\n<li>Caso queira esgotar uma categoria clique em <strong>&#8220;Esgotar tudo&#8221;<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"217\" src=\"https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-8-1024x217.png\" alt=\"\" class=\"wp-image-2919\" srcset=\"https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-8-1024x217.png 1024w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-8-300x63.png 300w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-8-768x162.png 768w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-8-1536x325.png 1536w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-8.png 1669w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Arquivamento de mensagens<\/h2>\n\n\n\n<p>Para arquivar ou configurar mensagens do WhatsApp automaticamente, clique no menu superior em <strong>AnotaAI Desktop<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"544\" height=\"375\" src=\"https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-9.png\" alt=\"\" class=\"wp-image-2920\" style=\"width:528px;height:auto\" srcset=\"https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-9.png 544w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-9-300x207.png 300w\" sizes=\"(max-width: 544px) 100vw, 544px\" \/><\/figure>\n\n\n\n<p>Em configura\u00e7\u00f5es, habilite ou desabilite e escolha o per\u00edodo.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"436\" src=\"https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-10-1024x436.png\" alt=\"\" class=\"wp-image-2921\" srcset=\"https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-10-1024x436.png 1024w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-10-300x128.png 300w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-10-768x327.png 768w, https:\/\/anota.ai\/ajuda\/wp-content\/uploads\/sites\/6\/2023\/09\/image-10.png 1107w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quais impressoras compat\u00edveis com o Anota AI Desktop? Para que a impressora seja compat\u00edvel com o Anota AI Desktop ela precisa ser T\u00e9rmica, N\u00e3o Fiscal e compat\u00edvel com o comando ESC-POS. Algumas impressoras mais conhecidas: \u00c9 poss\u00edvel agrupar os itens iguais do pedido na impress\u00e3o? Sim, clique no menu lateral em: Configura\u00e7\u00f5es &gt; Impressora &gt; [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":1148,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[62],"tags":[14],"class_list":["post-268","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-duvidas","tag-duvidas-frequentes"],"_links":{"self":[{"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/posts\/268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/comments?post=268"}],"version-history":[{"count":15,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/posts\/268\/revisions"}],"predecessor-version":[{"id":3296,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/posts\/268\/revisions\/3296"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/media\/1148"}],"wp:attachment":[{"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/media?parent=268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/categories?post=268"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/tags?post=268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}