{"id":918,"date":"2024-06-21T09:36:25","date_gmt":"2024-06-21T12:36:25","guid":{"rendered":"https:\/\/anota.ai\/ajuda\/?p=918"},"modified":"2026-03-17T16:44:11","modified_gmt":"2026-03-17T19:44:11","slug":"conectando-instagram-e-facebook","status":"publish","type":"post","link":"https:\/\/anota.ai\/ajuda\/conectando-instagram-e-facebook\/","title":{"rendered":"Conectando Instagram e Facebook"},"content":{"rendered":"\n<p>A integra\u00e7\u00e3o com o <strong>Facebook<\/strong> e <strong>Instagram<\/strong> permite que o Anota AI automatize o atendimento nas redes sociais, oferecendo mais <strong>agilidade<\/strong>, <strong>efici\u00eancia<\/strong> e <strong>padroniza\u00e7\u00e3o<\/strong> no contato com seus clientes.<br><br><strong>\u26a0\ufe0f Importante<\/strong>: O atendimento autom\u00e1tico via rob\u00f4 no Instagram est\u00e1 dispon\u00edvel somente para usu\u00e1rios do plano Premium.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conectando Facebook<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<p>\u00c9 necess\u00e1rio ter uma\u00a0<strong>p\u00e1gina comercial<\/strong>\u00a0no Facebook. Perfis pessoais n\u00e3o podem ser conectados ao bot.<\/p>\n\n\n\n<p>Caso n\u00e3o tenha uma p\u00e1gina, oriente-o a clicar em\u00a0<strong><em>&#8220;Criar nova p\u00e1gina&#8221;\u00a0<\/em><\/strong>no Facebook e siga o passo a passo de cria\u00e7\u00e3o.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Como Conectar?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Basta acessar o sistema pelo\u00a0<strong>navegador<\/strong>:\u00a0<a href=\"http:\/\/admin.anota.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">admin.anota.ai<\/a><\/li>\n\n\n\n<li>V\u00e1 at\u00e9 configura\u00e7\u00f5es e fa\u00e7a a sincroniza\u00e7\u00e3o na parte de\u00a0<strong>redes sociais.<\/strong><\/li>\n<\/ul>\n<\/div>\n\n\n\n<p><strong>Destinat\u00e1rios de mensagens<\/strong><\/p>\n\n\n\n<p>Tamb\u00e9m \u00e9 necess\u00e1rio definir a Anota AI como destinat\u00e1rio principal no protocolo de transfer\u00eancia do Instagram e Messenger&nbsp;<em>(caso v\u00e1 utiliz\u00e1-lo na p\u00e1gina do Facebook).<\/em><\/p>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<p>Para isso, siga os passos:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>V\u00e1 em\u00a0<strong>Configura\u00e7\u00f5es da P\u00e1gina.\u00a0\u00a0<\/strong><\/li>\n\n\n\n<li>Acesse as se\u00e7\u00f5es\u00a0<strong><em>Encaminhamento de conversas do Messenger<\/em><\/strong>\u00a0e\/ou<strong><em>\u00a0Encaminhamento de conversas do Instagram.\u00a0\u00a0<\/em><\/strong><\/li>\n\n\n\n<li>Clique em\u00a0<strong><em>Ver &gt;\u00a0<\/em><\/strong>depois em<strong><em>\u00a0App padr\u00e3o de encaminhamento &gt; Editar.\u00a0\u00a0<\/em><\/strong><\/li>\n\n\n\n<li>Selecione\u00a0<strong>Anota AI<\/strong>\u00a0como o app padr\u00e3o.\u00a0\u00a0<\/li>\n\n\n\n<li>Ative tamb\u00e9m a op\u00e7\u00e3o \u201c<strong>Permitir que esse app controle as conversas\u201d.<\/strong><\/li>\n<\/ol>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conectando Instagram<\/strong><\/h2>\n\n\n\n<p>\u00c9 necess\u00e1rio ter uma\u00a0<strong>p\u00e1gina comercial<\/strong>\u00a0no Facebook e Instagram. Perfis pessoais n\u00e3o podem ser conectados ao bot.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Vincular o Instagram \u00e0 P\u00e1gina<\/strong> <\/h3>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<p>Caso o Instagram ainda n\u00e3o esteja vinculado \u00e0 p\u00e1gina comercial do Facebook, siga os passos abaixo:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acesse o Facebook;<\/li>\n\n\n\n<li>V\u00e1 at\u00e9 a se\u00e7\u00e3o&nbsp;<strong><em>&#8220;Contas vinculadas&#8221;<\/em><\/strong>;<\/li>\n\n\n\n<li>Com a p\u00e1gina aberta,&nbsp;<a href=\"https:\/\/www.facebook.com\/settings?tab=linked_instagram\" target=\"_blank\" rel=\"noreferrer noopener\">clique neste link<\/a>&nbsp;para facilitar o processo:&nbsp;&nbsp;<\/li>\n\n\n\n<li>Certifique-se de que a op\u00e7\u00e3o&nbsp;<strong><em>&#8220;Permitir acesso \u00e0s mensagens do Instagram na Caixa de Entrada&#8221;<\/em><\/strong>&nbsp;esteja ativada.<\/li>\n<\/ol>\n<\/div>\n\n\n\n<p>Essa configura\u00e7\u00e3o \u00e9 essencial para garantir a integra\u00e7\u00e3o correta entre as plataformas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Como conectar<\/h3>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<p>Atualmente, o processo para conectar o rob\u00f4 ao Facebook \u00e9 simples. Basta acessar o sistema pelo navegador, no link:\u00a0<a href=\"http:\/\/admin.anota.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">admin.anota.ai<\/a><\/p>\n\n\n\n<p>Em seguida, v\u00e1 at\u00e9&nbsp;<strong><em>Configura\u00e7\u00f5es &gt; Redes Sociais<\/em><\/strong>&nbsp;e realize a sincroniza\u00e7\u00e3o.<\/p>\n\n\n\n<p><strong>Importante<\/strong>: certifique-se de selecionar a p\u00e1gina correta, ou seja, a mesma que foi vinculada ao Instagram no passo anterior.<\/p>\n\n\n\n<p>Siga o mesmo processo de <strong>Destinat\u00e1rios de mensagens<\/strong> acima do Facebook.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00eddeo com o passo a passo completo<\/h2>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"INTEGRANDO O ROB\u00d4ZINHO COM O FACEBOOK\/INSTAGRAM\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/gll5xGO5SYo?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/wordpress-lp.production.dc.anota.ai\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong> Quando acionar o suporte?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se voc\u00ea seguiu todos os passos, mas o rob\u00f4 n\u00e3o responde<\/li>\n\n\n\n<li>Se a p\u00e1gina do Facebook n\u00e3o aparece durante a integra\u00e7\u00e3o<\/li>\n\n\n\n<li>Se o bot\u00e3o de &#8220;Entrar com Facebook&#8221; n\u00e3o abre corretamente<\/li>\n\n\n\n<li>Se a conta do Instagram n\u00e3o \u00e9 reconhecida como Business<\/li>\n<\/ul>\n\n\n\n<p>Entre em contato com o suporte do Anota AI e envie prints das etapas realizadas<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Neste artigo voc\u00ea vai aprender como conectar o atendimento do rob\u00f4 ao seu Instragram e Facebook. <\/p>\n","protected":false},"author":29,"featured_media":954,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[61],"tags":[89,88,42],"class_list":["post-918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-configuracoes","tag-facebook","tag-instagram","tag-robo"],"_links":{"self":[{"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/posts\/918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/comments?post=918"}],"version-history":[{"count":18,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/posts\/918\/revisions"}],"predecessor-version":[{"id":2904,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/posts\/918\/revisions\/2904"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/media\/954"}],"wp:attachment":[{"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/media?parent=918"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/categories?post=918"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/anota.ai\/ajuda\/wp-json\/wp\/v2\/tags?post=918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}