{"id":15616,"date":"2023-08-25T11:43:56","date_gmt":"2023-08-25T14:43:56","guid":{"rendered":"https:\/\/anota.ai\/blog\/?p=15616"},"modified":"2025-12-19T11:31:59","modified_gmt":"2025-12-19T14:31:59","slug":"recuperar-senha","status":"publish","type":"post","link":"https:\/\/anota.ai\/blog\/recuperar-senha\/","title":{"rendered":"Como recuperar a senha de acesso da Anota AI"},"content":{"rendered":"\n<p><em>Tempo de leitura: 6 minutos<\/em><\/p>\n\n\n\n<p>Caso voc\u00ea esteja enfrentando problemas ao tentar entrar na Plataforma da Anota AI por causa da perda de informa\u00e7\u00f5es, como seu e-mail ou senha, saiba que \u00e9 poss\u00edvel recuperar o seu acesso e essa op\u00e7\u00e3o \u00e9 oferecida pelo nosso recurso de recuperar senha.&nbsp;<\/p>\n\n\n\n<p>N\u00e3o vai conseguir ler este artigo agora? Que tal ouvi-lo na \u00edntegra? \u00c9 s\u00f3 dar o play no tocador abaixo!<\/p>\n\n\n\n<!-- begin ReadMe script -->\n  <div id=\"audiome-container\"><\/div>\n  <script async src=\"https:\/\/readme.ai\/static\/widget\/anotai.js\" > <\/script>\n<!-- end ReadMe script -->\n\n\n\n<p>Essa \u00e9 uma funcionalidade automatizada da nossa plataforma que permite que voc\u00ea recupere seu acesso preservando a seguran\u00e7a de suas informa\u00e7\u00f5es e transa\u00e7\u00f5es dentro da plataforma.<\/p>\n\n\n\n<p>Precisa entender como recuperar a senha da Anota AI? Ent\u00e3o, continua leitura e veja o passo a passo!<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block has-background\" style=\"background-color:#f3f3f3\" id=\"rank-math-toc\"><nav><ul><li class=\"\"><a href=\"#como-recuperar-sua-senha-para-entrar-na-plataforma\">Como recuperar sua senha para entrar na plataforma?<\/a><\/li><li class=\"\"><a href=\"#por-que-nao-recebi-o-link-para-redefinicao-de-senha\">Por que n\u00e3o recebi o link para redefini\u00e7\u00e3o de senha?<\/a><\/li><li class=\"\"><a href=\"#o-que-fazer-se-nao-tiver-mais-acesso-ao-e-mail-cadastrado\">O que fazer se n\u00e3o tiver mais acesso ao e-mail cadastrado?<\/a><\/li><li class=\"\"><a href=\"#como-solicitar-ajuda-do-nosso-time-para-eventuais-problemas-para-recuperar-senha\">Como solicitar ajuda do nosso time para eventuais problemas para recuperar senha?<\/a><\/li><li class=\"\"><a href=\"#eu-posso-ter-o-mesmo-e-mail-cadastrado-em-diferentes-contas-de-restaurantes\">Eu posso ter o mesmo e-mail cadastrado em diferentes contas de restaurantes?<\/a><\/li><li class=\"\"><a href=\"#e-o-que-fazer-se-o-e-mail-nao-chegar\">E o que fazer se o e-mail n\u00e3o chegar?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"como-recuperar-sua-senha-para-entrar-na-plataforma\">Como recuperar sua senha para entrar na plataforma?<\/h2>\n\n\n\n<p>Para come\u00e7ar a recuperar a sua senha na plataforma da Anota AI, voc\u00ea, enquanto <a href=\"https:\/\/rockcontent.com\/br\/blog\/jornada-do-cliente\/\" target=\"_blank\" rel=\"noopener\">cliente<\/a>, deve acessar o programa <strong>AnotaAIResponde <\/strong>instalado em seu computador \u2014 \u00e9 o programa que voc\u00ea baixa para usar a Anota AI mesmo \u2014 e clicar em \u201c<strong>Esqueci a senha<\/strong>\u201d.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/zzNtdl9RWXA1kdlgHlZW1sy2aahgMgBtTMWPjVNmvrSBekVr974YUAw2BtUWm4g5l1SiPRoo4HOoHoPybc3F5zEXu4D-BECY1hVW_7dRGMYRQaLZnMyanoeMrLFbRuOZs4CN0ycAkSGpcG7iu5LRjXA\" alt=\"\" title=\"\"><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/sKrCzsap8y5MkqLjzA7QHiLuAAK5C0sMwWNRNN-bzg3Zix7LgCKel-jGgBlugdNMzUTcpZSk8ampmtHAzhDxtz_pn9q-QS1zKGIg-fNGnupkg_mQrYNYJP76cIvCfyvzb-F04IF0PLhdbkCsZxBrHQI\" alt=\"\" title=\"\"><\/figure><\/div>\n\n\n<p>Na etapa seguinte voc\u00ea deve informar o <strong>e-mail<\/strong> cadastrado na Anota AI e clicar em \u201c<strong>Enviar<\/strong>\u201d. Caso n\u00e3o se lembre do seu e-mail de cadastro na plataforma, acesse o nosso chat no canto inferior direito da tela e converse com um de nossos atendentes.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/Hn1d44vCCo1uAaLHZsWSIdBNQsIaS2GkOKLLiVs3VU9LyjfkUUd1pAdk8bayjh0tcmHk_f5zWlYIlbt3DqE44hki7V1th1b6FEopdiFAUR56kdseylREOl5Y5xXGeR1EdyFY3xPyRuT5xwERU6E25co\" alt=\"\" title=\"\"><\/figure><\/div>\n\n\n<p>Ap\u00f3s clicar em Enviar, ser\u00e1 encaminhado um link de redefini\u00e7\u00e3o de senha para o e-mail informado.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/AmwtAzt1GIxkZAUlLq_WRwy_7STQWhJnZGCon0FvEZVaBWXoiX8pKfNiQFdj2Ih3hntXUTjeymkORbnsSc2qmHukUIWgMP5q4S_aOpT5m5R6_xdyT87EmMP36HCxAnLGyfc2SF-i6BpMziN09ZBL_68\" alt=\"\" title=\"\"><figcaption class=\"wp-element-caption\">Mensagem que aparece na tela quando voc\u00ea solicita a redefini\u00e7\u00e3o de senha.<\/figcaption><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/w_DN8Kgsnd0mTspEyOc05cc2p8-ZuunEAhxAT0ScFPL2UlAPrCK0uAtxMvaV-EpG63HqeItii_22SmeITD7p0_Sp0acagdEgsh44jMOVwxxF9fPlpcpaP9tuHInoYff9jRG6DFe56D-5EGZ09ompTAM\" alt=\"\" title=\"\"><figcaption class=\"wp-element-caption\">Simula\u00e7\u00e3o de uma caixa de entrada com o e-mail que enviamos para recuperar senha<\/figcaption><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/cBhwSEmulbr4WC32Qcmvo4V4B7d99YV8ow9G4Dx3gXPmCmjQITbdC-0EcbQFXCSY2JEzqf8EVmUtUOYujReSnJj3bQmefoWQ0_0VEL5lZ6K6kBCisrjKPRuu8ID-dZ7CXykNHUeBXhWuhy0VlfILguM\" alt=\"\" title=\"\"><figcaption class=\"wp-element-caption\">e-Mail para redefini\u00e7\u00e3o de senha.<\/figcaption><\/figure><\/div>\n\n\n<p>Ap\u00f3s clicar no link, voc\u00ea ser\u00e1 redirecionado para a tela de redefini\u00e7\u00e3o da senha onde deve criar uma senha com o <strong>m\u00ednimo de 8 caracteres.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/vXNt28xiIwOArbybiIhAmaV_eTmnjiIXbBGdvjHk4GszcbMDzR7Tdhbdto1AlBAEcX-TkMuDsPKGgBTqa072ptb5Z5JFkw94rOKnsYXDiqHw5Zeu_djmpNJmmy8KZ2ZCtYbWz_dl4MZqjcmy_TK0SbQ\" alt=\"\" title=\"\"><figcaption class=\"wp-element-caption\">Tela de redefini\u00e7\u00e3o de senha<\/figcaption><\/figure><\/div>\n\n\n<p>Ap\u00f3s a redefini\u00e7\u00e3o da senha, volte para o Login no programa e insira seus dados para acesso \u00e0 plataforma da Anota AI j\u00e1 com a nova senha. Veja que n\u00e3o \u00e9 necess\u00e1rio o preenchimento do campo \u201cChave de acesso\u201d.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/9_Z_MaGLP9UFfOpaZ5R3LGoo_r2lm3gx222LJw9kyOB7E-u8pffIyERpaIFpzwr48DvsS_pVvZrFcALcbaxDbECb758MNi3N16vimQU80jqVYtntrx4LcPIPncmheQP1DHjBLHwWu77IMg-iiFWN5NE\" alt=\"\" title=\"\"><figcaption class=\"wp-element-caption\">\u00daltima imagem que aparece na hora de redefinir a senha, que leva voc\u00ea de volta para a p\u00e1gina de login.<\/figcaption><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/CYf6dzK1uZmXZnr-1FtHeylKn_e3YFE7R0Ue9h0513pKHFzDMvUPsbqqCacsFzbYunKeg4SoEMV76FxD_x5rVX8HwhjcgUW0Mt-Oi_fttTEwA9tOPEc8r1fwQk9H4us1eQ5EU9UfWox6vElZQ9ZQE00\" alt=\"\" title=\"\"><figcaption class=\"wp-element-caption\">P\u00e1gina de login onde n\u00e3o \u00e9 necess\u00e1rio preencher o campo de chave de acesso.<\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"por-que-nao-recebi-o-link-para-redefinicao-de-senha\">Por que n\u00e3o recebi o link para redefini\u00e7\u00e3o de senha?<\/h2>\n\n\n\n<p>Caso voc\u00ea n\u00e3o tenha recebido o link para redefini\u00e7\u00e3o, considere conferir as seguintes informa\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O e-mail utilizado no login \u00e9 o mesmo cadastrado no Anota AI?<\/li>\n\n\n\n<li>A sua caixa de spam e lixo eletr\u00f4nico foram verificados?<\/li>\n\n\n\n<li>Sua caixa de entrada tem espa\u00e7o suficiente para recebimento de novas mensagens?<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"o-que-fazer-se-nao-tiver-mais-acesso-ao-e-mail-cadastrado\">O que fazer se n\u00e3o tiver mais acesso ao e-mail cadastrado?<\/h2>\n\n\n\n<p>Neste caso, voc\u00ea dever\u00e1 entrar em contato com o nosso Suporte via Chat para que possamos confirmar alguns dados e criar uma nova senha.<\/p>\n\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"9761\" class=\"elementor elementor-9761\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d52af4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d52af4\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ead24b2\" data-id=\"ead24b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08f8319 elementor-widget elementor-widget-text-editor\" data-id=\"08f8319\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aproveite nossa promo\u00e7\u00e3 para ter o controle total do seu restaurante com o sistema completo da Anota AI!<br \/><!-- notionvc: bce2da8e-6215-48d3-8504-91c86e8be5e0 --><\/p><p><!-- notionvc: 29d051b6-3639-4733-b2e2-7eb6ef18d6a7 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-face3a3 elementor-widget elementor-widget-text-editor\" data-id=\"face3a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"135\" data-end=\"472\">Tenha muito mais controle do seu atendimento, do estoque, caixa e relat\u00f3rios em uma \u00fanica ferramenta. Aproveite que nosso plano mais completo, <strong>o Gest\u00e3o Avan\u00e7ada, est\u00e1 saindo por R$99,99<\/strong> para organizar sua opera\u00e7\u00e3o de forma simples e eficiente! Preencha o formul\u00e1rio abaixo e descubra mais.<\/p><p data-start=\"474\" data-end=\"547\">*veja mais sobre as condi\u00e7\u00f5es da promo\u00e7\u00e3o com um de nossos consultores.<\/p><p><!-- notionvc: 0467b73b-8797-4604-a8e2-9fdb6b5e54c6 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe25f8 elementor-widget elementor-widget-global elementor-global-20944 elementor-widget-html\" data-id=\"ebe25f8\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\">\r\nfunction mascara(o,f){\r\n    v_obj=o;\r\n    v_fun=f;\r\n    setTimeout(execmascara, 1);\r\n}\r\nfunction execmascara(){\r\n    v_obj.value=v_fun(v_obj.value);\r\n}\r\nfunction mtel(v){\r\n    v=v.replace(\/\\D\/g,\"\");             \/\/ Remove tudo o que n\u00e3o \u00e9 d\u00edgito\r\n    v=v.replace(\/^(\\d{2})(\\d)\/g,\"($1) $2\"); \/\/ Coloca par\u00eanteses em volta dos dois primeiros d\u00edgitos\r\n    v=v.replace(\/(\\d)(\\d{4})$\/,\"$1-$2\");    \/\/ Coloca h\u00edfen entre o quarto e o quinto d\u00edgitos\r\n    return v;\r\n}\r\nfunction id(el){\r\n    return document.getElementById(el);\r\n}\r\nfunction validatedCheck(el) {\r\n    let field = document.getElementsByName(el);\r\n    for (var i = 0, length = field.length; i < length; i++) {\r\n        field[i].removeAttribute('checked');\r\n        field[i].addEventListener('change', function(e) {\r\n            this.setAttribute('checked', true);\r\n        });\r\n    }\r\n}\r\nwindow.onload = function(){\r\n    validatedCheck('form_fields[order_day]');\r\n    validatedCheck('form_fields[computer]');\r\n    id('form-field-phone').setAttribute('maxlength', 15);\r\n    id('form-field-phone').addEventListener('input', function(){\r\n        mascara(this, mtel);\r\n    });\r\n    id('form-field-phone').setAttribute(\"autocomplete\", \"off\");\r\n    id('form-field-phone').onblur = function () {\r\n        let phone = this.value;\r\n        let validatedPhone = phone.replace('(','').replace(')','').replace(' ','').replace('-','');\r\n        if (validatedPhone.length != 10 && validatedPhone.length != 11) {\r\n            this.setCustomValidity(\"Digite o telefone corretamente\");\r\n        } else {\r\n            \/\/ Verificar se o telefone possui WhatsApp\r\n            fetch('https:\/\/inbound.anota.ai\/v1\/whats-app-validator', {\r\n                method: 'POST',\r\n                body: JSON.stringify({number:validatedPhone}),\r\n                headers: {\r\n                    'Content-Type': 'application\/json'\r\n                }\r\n            })\r\n            .then(response => response.json())\r\n            .then(data => {\r\n                if (data.success) {\r\n                    this.setCustomValidity(\"\"); \/\/ N\u00famero v\u00e1lido com WhatsApp\r\n                } else {\r\n                    this.setCustomValidity(\"Por favor, insira um n\u00famero de WhatsApp v\u00e1lido.\");\r\n                }\r\n            })\r\n            .catch(error => {\r\n                console.error('Erro:', error);\r\n                this.setCustomValidity(\"Ocorreu um erro ao validar o n\u00famero de telefone. Tente novamente mais tarde.\");\r\n            });\r\n        }\r\n    }\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7a6d32 elementor-widget__width-initial elementor-button-align-stretch elementor-widget elementor-widget-global elementor-global-20941 elementor-widget-form\" data-id=\"a7a6d32\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Testar gr\\u00e1tis por 7 dias&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"form\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"9761\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"a7a6d32\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-first_name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-first_name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[first_name]\" id=\"form-field-first_name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Seu nome\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Seu email pessoal\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-phone elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCelular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"(XX) XXXXX-XXXX\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-company elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-company\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome do seu restaurante\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[company]\" id=\"form-field-company\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nome do seu restaurante\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-order_day elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-order_day\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tQuantidade de pedidos por dia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Menos de 10\" id=\"form-field-order_day-0\" name=\"form_fields[order_day]\" required=\"required\"> <label for=\"form-field-order_day-0\">Menos de 10<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Mais de 10\" id=\"form-field-order_day-1\" name=\"form_fields[order_day]\" required=\"required\"> <label for=\"form-field-order_day-1\">Mais de 10<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-computer elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-computer\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tJ\u00e1 tem computador ou notebook?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Sim\" id=\"form-field-computer-0\" name=\"form_fields[computer]\" required=\"required\"> <label for=\"form-field-computer-0\">Sim<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"N\u00e3o\" id=\"form-field-computer-1\" name=\"form_fields[computer]\" required=\"required\"> <label for=\"form-field-computer-1\">N\u00e3o<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_content elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_content]\" id=\"form-field-utm_content\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_source elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_source]\" id=\"form-field-utm_source\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"blog\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_campaign elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_campaign]\" id=\"form-field-utm_campaign\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_medium elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_medium]\" id=\"form-field-utm_medium\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_term elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_term]\" id=\"form-field-utm_term\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-gclid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[gclid]\" id=\"form-field-gclid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-handl_original_ref elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[handl_original_ref]\" id=\"form-field-handl_original_ref\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-site_origem elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[site_origem]\" id=\"form-field-site_origem\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-redirect elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[redirect]\" id=\"form-field-redirect\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-lp_version elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[lp_version]\" id=\"form-field-lp_version\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-partner elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[partner]\" id=\"form-field-partner\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-indicado_mid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[indicado_mid]\" id=\"form-field-indicado_mid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-indicado_aid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[indicado_aid]\" id=\"form-field-indicado_aid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-fbclid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[fbclid]\" id=\"form-field-fbclid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_97a660f elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_97a660f]\" id=\"form-field-field_97a660f\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-shareableCode elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[shareableCode]\" id=\"form-field-shareableCode\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-Curadoria elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[Curadoria]\" id=\"form-field-Curadoria\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_a16cb6c elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_a16cb6c\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfAHEUkAAAAAKEaBiH-O3h36hOlrUihJRuYIKDu\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-computer_access_label elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[computer_access_label]\" id=\"form-field-computer_access_label\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\" id=\"elementor-form-action\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Testar gr\u00e1tis por 7 dias<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h2 class=\"wp-block-heading\" id=\"como-solicitar-ajuda-do-nosso-time-para-eventuais-problemas-para-recuperar-senha\">Como solicitar ajuda do nosso time para eventuais problemas para recuperar senha?<\/h2>\n\n\n\n<p>Caso voc\u00ea ainda tenha problemas e n\u00e3o consegue entrar na plataforma, acesse o \u00edcone do chat que aparece no canto inferior direito da tela para conversar com um dos nossos atendentes.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/SFmpa11tVWgaBOWYBGF2281Hu4fxHn41dWVNkJE32XfM15p2PW_TuC-10GPsxBLb_qnPzGGxOfsJkshTUCcz3R0SE1g2QDhCLu77YvjRSgpY0CozYiBAT7TTu9L3OflSVqVK5NGXJ_I6LLH_Do1tdw4\" alt=\"\" title=\"\"><figcaption class=\"wp-element-caption\">Tela de login com a parte de chat indicada com um quadrado e setinha vermelhos.<\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"eu-posso-ter-o-mesmo-e-mail-cadastrado-em-diferentes-contas-de-restaurantes\">Eu posso ter o mesmo e-mail cadastrado em diferentes contas de restaurantes?<\/h2>\n\n\n\n<p>N\u00e3o \u00e9 permitido o cadastro do mesmo e-mail para mais de uma conta de usu\u00e1rio na plataforma.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"e-o-que-fazer-se-o-e-mail-nao-chegar\">E o que fazer se o e-mail n\u00e3o chegar?<\/h2>\n\n\n\n<p>Boa parte dos problemas de recebimento est\u00e3o ligados ao Provedor do e-mail cadastrado (google, hotmail etc), que bloqueia o recebimento ou envia para SPAM\/LIXO ELETR\u00d4NICO.<\/p>\n\n\n\n<p>Caso n\u00e3o tenha recebido o e-mail para redefini\u00e7\u00e3o da senha ou esteja tendo problemas para redefinir, acesse, o nosso Suporte no \u00edcone do chat que aparece no canto inferior direito da tela e converse com um de nossos atendentes \u2014 fazendo como voc\u00ea viu nos t\u00f3picos anteriores.<\/p>\n\n\n\n<p>Esperamos que este post tenha te ajudado a recuperar sua senha na plataforma da Anota AI. Caso ainda tenha ficado d\u00favidas, entre em contato com o nosso suporte, que os atendentes com certeza poder\u00e3o te ajudar!<\/p>\n\n\n\n<p>Gostou do artigo e quer experimentar a Anota AI, para ver como podemos ajudar o seu restaurante a crescer ano ap\u00f3s ano? Ent\u00e3o, clique no bot\u00e3o abaixo e converse com um de nossos consultores para iniciar um teste gr\u00e1tis!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/contato.anota.ai\/?utm_source=blog&amp;utm_medium=livechatnoartigo&amp;utm_campaign=botaoctapost&amp;utm_content=recuperarsenha\" style=\"background-color:#f1953b\" target=\"_blank\" rel=\"noreferrer noopener\">Quero falar com um consultor<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recuperar senha? Veja aqui como voltar a fazer o login de acesso na plataforma da Anota AI.<\/p>\n","protected":false},"author":12,"featured_media":15762,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[83,12],"tags":[28],"class_list":["post-15616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-todos-os-posts","category-tc","tag-anota-ai"],"_links":{"self":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/15616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/comments?post=15616"}],"version-history":[{"count":8,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/15616\/revisions"}],"predecessor-version":[{"id":22064,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/15616\/revisions\/22064"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/media\/15762"}],"wp:attachment":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/media?parent=15616"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/categories?post=15616"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/tags?post=15616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}