{"id":19735,"date":"2024-09-04T17:59:57","date_gmt":"2024-09-04T20:59:57","guid":{"rendered":"https:\/\/anota.ai\/blog\/?p=19735"},"modified":"2024-12-30T18:08:23","modified_gmt":"2024-12-30T21:08:23","slug":"clientes-insatisfeitos","status":"publish","type":"post","link":"https:\/\/anota.ai\/blog\/clientes-insatisfeitos\/","title":{"rendered":"Como transformar clientes insatisfeitos em defensores da marca?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Lidar com clientes insatisfeitos pode ser um desafio, especialmente se voc\u00ea n\u00e3o tiver as habilidades necess\u00e1rias para contornar problemas. Trabalhar com o p\u00fablico exige dedica\u00e7\u00e3o e capacidade de se comunicar, n\u00e3o s\u00f3 falar sobre o produto mas tamb\u00e9m saber ouvir o que o consumidor tem a dizer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o vai conseguir ler este artigo agora? Que tal ouvi-lo na \u00edntegra? \u00c9 s\u00f3 dar o play no tocador abaixo!<\/p>\n\n\n\n<!-- begin ReadMe script -->\n  <div id=\"audiome-container\"><\/div>\n  <script async src=\"https:\/\/readme.ai\/static\/widget\/anotai.js\" > <\/script>\n<!-- end ReadMe script -->\n\n\n\n<p class=\"wp-block-paragraph\">Um dos grandes erros que se observa quando o assunto \u00e9 atendimento ao cliente \u00e9 a dificuldade dos profissionais de lidarem com reclama\u00e7\u00f5es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pensando nisso, desenvolvemos este conte\u00fado com dicas simples e objetivas que auxiliar\u00e3o na&nbsp;<a href=\"https:\/\/sebrae.com.br\/sites\/PortalSebrae\/artigos\/artigosMercado\/15-dicas-para-atender-bem,e565438af1c92410VgnVCM100000b272010aRCRD\" rel=\"noreferrer noopener\" target=\"_blank\">melhora do atendimento<\/a>&nbsp;em seu estabelecimento, transformando clientes insatisfeitos em defensores da marca. Continue a leitura e descubra!<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block has-background\" style=\"background-color:#f3f3f3\" id=\"rank-math-toc\"><nav><ul><li class=\"\"><a href=\"#como-lidar-com-clientes-insatisfeitos\">Como lidar com clientes insatisfeitos<\/a><ul><li class=\"\"><a href=\"#ouca-o-que-o-seu-cliente-tem-a-dizer\">Ou\u00e7a o que o seu cliente tem a dizer<\/a><\/li><li class=\"\"><a href=\"#seja-sincero-e-demonstre-preocupacao-com-o-problema-apresentado\">Seja sincero e demonstre preocupa\u00e7\u00e3o com o problema apresentado<\/a><\/li><li class=\"\"><a href=\"#ofereca-uma-solucao-satisfatoria-para-o-problema\">Ofere\u00e7a uma solu\u00e7\u00e3o satisfat\u00f3ria para o problema<\/a><\/li><li class=\"\"><a href=\"#seja-proativo-e-aja-com-rapidez\">Seja proativo e aja com rapidez<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"como-lidar-com-clientes-insatisfeitos\">Como lidar com clientes insatisfeitos<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ouca-o-que-o-seu-cliente-tem-a-dizer\">Ou\u00e7a o que o seu cliente tem a dizer<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Embora essa possa parecer uma dica \u00f3bvia, muitos empreendedores n\u00e3o conseguem coloc\u00e1-la em pr\u00e1tica. A ideia \u00e9 que voc\u00ea crie um ambiente de comunica\u00e7\u00e3o na qual os consumidores se sintam \u00e0 vontade para oferecer feedbacks quanto aos servi\u00e7os e produtos oferecidos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para que um cliente diga que n\u00e3o gostou de determinado produto ou de alguma quest\u00e3o relacionada ao atendimento a empresa precisa estar dispon\u00edvel para ouvi-lo. Em outras palavras, mesmo que voc\u00ea n\u00e3o concorde com aquele ponto de vista, voc\u00ea deve ouvir o que o seu cliente tem a dizer.<\/p>\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"10171\" class=\"elementor elementor-10171\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-6537e3f e-flex e-con-boxed e-con e-parent\" data-id=\"6537e3f\" data-element_type=\"container\" data-e-type=\"container\" id=\"form-post\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8a93879 e-con-full e-flex e-con e-child\" data-id=\"8a93879\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3857e68 elementor-widget elementor-widget-heading\" data-id=\"3857e68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Aproveite essa oportunidade para criar promo\u00e7\u00f5es irresist\u00edveis pro seu cliente!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75460a1 elementor-widget elementor-widget-text-editor\" data-id=\"75460a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"135\" data-end=\"472\">Garanta atendimento autom\u00e1tico imediato no WhatsApp e um card\u00e1pio estrat\u00e9gico feito para aumentar suas vendas. Tudo o que seu restaurante precisa para vender mais, do delivery ao sal\u00e3o, sem m\u00f3dulo extra, a partir de R$ 99,99\/m\u00eas. Preencha o formul\u00e1rio abaixo para falar com um de nossos consultores.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0212286 elementor-widget elementor-widget-shortcode\" data-id=\"0212286\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"22896\" class=\"elementor elementor-22896\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9bd9bf e-con-full e-flex e-con e-child\" data-id=\"6f9bd9bf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-235763c1 elementor-button-align-start elementor-mobile-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"235763c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Testar gr\\u00e1tis por 7 dias&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"form\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"22896\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"235763c1\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-first_name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[first_name]\" id=\"form-field-first_name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Informe seu nome *\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Informe seu email *\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-phone elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Informe seu Whatsapp *\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-company elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[company]\" id=\"form-field-company\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nome do seu delivery *\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-order_day elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-order_day\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tQuantidade de pedidos por dia?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Menos de 10\" id=\"form-field-order_day-0\" name=\"form_fields[order_day]\" required=\"required\"> <label for=\"form-field-order_day-0\">Menos de 10<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Mais de 10\" id=\"form-field-order_day-1\" name=\"form_fields[order_day]\" required=\"required\"> <label for=\"form-field-order_day-1\">Mais de 10<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-computer elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-computer\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tJ\u00e1 tem computador ou notebook?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Sim\" id=\"form-field-computer-0\" name=\"form_fields[computer]\" required=\"required\"> <label for=\"form-field-computer-0\">Sim<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"N\u00e3o\" id=\"form-field-computer-1\" name=\"form_fields[computer]\" required=\"required\"> <label for=\"form-field-computer-1\">N\u00e3o<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-invoicing elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[invoicing]\" id=\"form-field-invoicing\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Selecione uma op\u00e7\u00e3o<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"N\u00e3o inaugurou ainda\">N\u00e3o inaugurou ainda<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"At\u00e9 R$10.000\">At\u00e9 R$10.000<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"De R$10.001 a R$20.000\">De R$10.001 a R$20.000<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"De R$20.001 a R$40.000\">De R$20.001 a R$40.000<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Acima de R$40.000\">Acima de R$40.000<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_content elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_content]\" id=\"form-field-utm_content\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_source elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_source]\" id=\"form-field-utm_source\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"blog\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_campaign elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_campaign]\" id=\"form-field-utm_campaign\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_medium elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_medium]\" id=\"form-field-utm_medium\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"formulariopost\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_term elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_term]\" id=\"form-field-utm_term\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-gclid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[gclid]\" id=\"form-field-gclid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-handl_original_ref elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[handl_original_ref]\" id=\"form-field-handl_original_ref\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-site_origem elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[site_origem]\" id=\"form-field-site_origem\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-redirect elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[redirect]\" id=\"form-field-redirect\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-lp_version elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[lp_version]\" id=\"form-field-lp_version\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-partner elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[partner]\" id=\"form-field-partner\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-indicado_mid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[indicado_mid]\" id=\"form-field-indicado_mid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-indicado_aid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[indicado_aid]\" id=\"form-field-indicado_aid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-fbclid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[fbclid]\" id=\"form-field-fbclid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_97a660f elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_97a660f]\" id=\"form-field-field_97a660f\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-shareableCode elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[shareableCode]\" id=\"form-field-shareableCode\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-Curadoria elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[Curadoria]\" id=\"form-field-Curadoria\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_a16cb6c elementor-col-100 recaptcha_v3-bottomleft\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_a16cb6c\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfAHEUkAAAAAKEaBiH-O3h36hOlrUihJRuYIKDu\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomleft\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-computer_access_label elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[computer_access_label]\" id=\"form-field-computer_access_label\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\" id=\"elementor-form-action\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-forward-outline\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Testar gr\u00e1tis por 7 dias<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe5257 elementor-widget elementor-widget-global elementor-global-16708 elementor-widget-html\" data-id=\"ebe5257\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\">\r\n\/* M\u00e1scaras ER *\/\r\nfunction mascara(o,f){\r\n    v_obj=o\r\n    v_fun=f\r\n    setTimeout(\"execmascara()\",1)\r\n}\r\nfunction execmascara(){\r\n    v_obj.value=v_fun(v_obj.value)\r\n}\r\nfunction mtel(v){\r\n\r\n    v=v.replace(\/\\D\/g,\"\");             \/\/Remove tudo o que n\u00e3o \u00e9 d\u00edgito\r\n    v=v.replace(\/^(\\d{2})(\\d)\/g,\"($1) $2\"); \/\/Coloca par\u00eanteses em volta dos dois primeiros d\u00edgitos\r\n    v=v.replace(\/(\\d)(\\d{4})$\/,\"$1-$2\");    \/\/Coloca h\u00edfen entre o quarto e o quinto d\u00edgitos\r\n    return v;\r\n}\r\nfunction id( el ){\r\n    return document.getElementById( el );\r\n}\r\n\r\nfunction validatedCheck(el) {\r\n    let field = document.getElementsByName(el)\r\n    for (var i = 0, length = field.length; i < length; i++) {\r\n      field[i].removeAttribute('checked')\r\n      \r\n      field[i].addEventListener('change', function(e) {\r\n          this.setAttribute('checked', true)\r\n      })\r\n    }\r\n\r\n}\r\n\r\nwindow.onload = function(){\r\n    \r\n    validatedCheck('form_fields[order_day]');\r\n    validatedCheck('form_fields[computer]');\r\n    \r\n    id('form-field-phone').setAttribute('maxlength',15);\r\n    id('form-field-phone').addEventListener('input', function(){\r\n        mascara( this, mtel );\r\n    });\r\n\r\n    id('form-field-phone').setAttribute( \"autocomplete\", \"off\" );\r\n    id('form-field-phone').onblur = function () {\r\n        let phone = this.value\r\n        let validatedPhone = phone.replace('(','').replace(')','').replace(' ','').replace('-','')\r\n        if (validatedPhone.length != 10 && validatedPhone.length != 11 ) {\r\n            this.setCustomValidity(\"Digite o telefone corretamente\");\r\n        } else {\r\n            this.setCustomValidity(\"\");\r\n        }\r\n    }\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h3 class=\"wp-block-heading\" id=\"seja-sincero-e-demonstre-preocupacao-com-o-problema-apresentado\">Seja sincero e demonstre preocupa\u00e7\u00e3o com o problema apresentado<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea j\u00e1 parou para observar qual \u00e9 a rela\u00e7\u00e3o dos seus colaboradores ap\u00f3s receber uma reclama\u00e7\u00e3o de um cliente? A postura de como o seu estabelecimento recebe a cr\u00edtica pode dizer muito sobre o cliente se portar\u00e1 nas pr\u00f3ximas etapas de contato com o seu neg\u00f3cio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aqui, a orienta\u00e7\u00e3o \u00e9 simples: manter a calma, ser receptivo ao feedback (mesmo que o cliente esteja irritado), e demonstrar preocupa\u00e7\u00e3o com o problema apresentado. At\u00e9 em situa\u00e7\u00f5es mais s\u00e9rias nas quais o consumidor eleva o tom de voz, \u00e9 recomendado manter o controle, contornando a insatisfa\u00e7\u00e3o com uma escuta receptiva. Ou\u00e7a tudo o que o cliente tem a dizer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ofereca-uma-solucao-satisfatoria-para-o-problema\">Ofere\u00e7a uma solu\u00e7\u00e3o satisfat\u00f3ria para o problema<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Depois de ouvir as reclama\u00e7\u00f5es, procure entender como voc\u00ea pode oferecer uma solu\u00e7\u00e3o satisfat\u00f3ria para o problema. Neste t\u00f3pico, vamos pensar em um exemplo pr\u00e1tico: imagine que o cliente solicitou um determinado&nbsp;<a href=\"https:\/\/anota.ai\/blog\/cardapio-de-pizzaria-delivery\/\" rel=\"noreferrer noopener\" target=\"_blank\">sabor de pizza no delivery<\/a>&nbsp;e, por alguma raz\u00e3o, foi enviado outro sabor, completamente diferente do que havia sido solicitado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O cliente entra em contato com a pizzaria via&nbsp;<a href=\"https:\/\/anota.ai\/blog\/tipos-de-atendimento-ao-cliente\/\" rel=\"noreferrer noopener\" target=\"_blank\">chat<\/a>&nbsp;informando que aquilo n\u00e3o foi o que ele pediu. O que voc\u00ea pode fazer? Para saber a resposta voc\u00ea precisa pensar em como voc\u00ea pode transformar uma experi\u00eancia ruim em uma experi\u00eancia positiva.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Um erro frequente \u00e9 pedir desculpas e oferecer um voucher de desconto para a pr\u00f3xima compra. E por que isso \u00e9 um erro? Porque voc\u00ea n\u00e3o sabe se o cliente gosta daquele sabor. Portanto, uma boa solu\u00e7\u00e3o seria responder imediatamente a mensagem pedindo ao cliente o que ele prefere: receber um voucher ou receber o pedido com a pizza correta. Sempre que poss\u00edvel, d\u00ea ao cliente a oportunidade de decidir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se ele optar pelo envio de outra pizza, inicie a produ\u00e7\u00e3o imediatamente e envie o produto acompanhado de uma cortesia e um pedido de desculpas pelo transtorno. Em pedidos que envolvem alimentos prontos, jamais solicite a devolu\u00e7\u00e3o do item enviado erroneamente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"seja-proativo-e-aja-com-rapidez\">Seja proativo e aja com rapidez<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No exemplo acima voc\u00ea deve ter notado que a&nbsp;<a href=\"https:\/\/anota.ai\/blog\/atendimento-agil\/\" rel=\"noreferrer noopener\" target=\"_blank\">agilidade<\/a>&nbsp;e proatividade s\u00e3o duas caracter\u00edsticas essenciais. Al\u00e9m disso, a possibilidade de escolha e o envio de uma cortesia demonstram que o cliente \u00e9 especial e que voc\u00ea se preocupa, genuinamente, com a sua satisfa\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A melhor maneira de contornar uma situa\u00e7\u00e3o de insatisfa\u00e7\u00e3o \u00e9 garantindo que o cliente ter\u00e1 uma resposta \u00e1gil \u00e0s suas necessidades. O tipo de solu\u00e7\u00e3o pode variar segundo o neg\u00f3cio e as particularidades dos produtos e servi\u00e7os oferecidos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A dica \u00e9 que sua empresa mantenha uma postura de comunica\u00e7\u00e3o, receptividade, interesse, e, principalmente: resolu\u00e7\u00e3o. Ofere\u00e7a uma solu\u00e7\u00e3o para o problema apresentado ao cliente, simplesmente pedir desculpas n\u00e3o \u00e9 suficiente. Por fim, lembre-se de manter sua equipe bem treinada e pronta para agir de forma alinhada frente \u00e0 qualquer reclama\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gostou do nosso artigo? Ent\u00e3o, que tal aproveitar a visita para fazer nosso teste gr\u00e1tis? Fa\u00e7a seu&nbsp;cadastro&nbsp;abaixo agora mesmo e d\u00ea ao seu restaurante um upgrade! Preencha o formul\u00e1rio&nbsp;para ver como \u00e9!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/anota.ai\/home\/?utm_source=blog&amp;utm_medium=Artigo&amp;utm_campaign=botaoctapost&amp;utm_content=clientesinsatisfeitos\" style=\"background-color:#f1953b\" target=\"_blank\" rel=\"noreferrer noopener\">Quero aproveitar!<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Veja aqui como transformar clientes insatisfeitos em verdadeiros embaixadores do seu restaurante.<\/p>\n","protected":false},"author":12,"featured_media":19736,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,83],"tags":[9],"class_list":["post-19735","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ti","category-todos-os-posts","tag-marketing"],"_links":{"self":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/19735","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/comments?post=19735"}],"version-history":[{"count":2,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/19735\/revisions"}],"predecessor-version":[{"id":20611,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/19735\/revisions\/20611"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/media\/19736"}],"wp:attachment":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/media?parent=19735"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/categories?post=19735"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/tags?post=19735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}