{"id":742,"date":"2020-04-17T10:15:41","date_gmt":"2020-04-17T13:15:41","guid":{"rendered":"https:\/\/anota.ai\/blog\/?p=742"},"modified":"2025-12-19T11:38:18","modified_gmt":"2025-12-19T14:38:18","slug":"omnichannel","status":"publish","type":"post","link":"https:\/\/anota.ai\/blog\/omnichannel\/","title":{"rendered":"Omnichannel no delivery: O que \u00e9 e qual a import\u00e2ncia"},"content":{"rendered":"\n<p><em>Tempo de leitura: 4 min.<\/em><\/p>\n\n\n\n<p>Voc\u00ea sabe o que \u00e9 <strong>Omnichannel<\/strong>, qual o seu significado?<\/p>\n\n\n\n<p>N\u00e3o vai conseguir ler este artigo agora? Que tal ouvi-lo na \u00edntegra? \u00c9 s\u00f3 dar o play no tocador abaixo!<\/p>\n\n\n\n<!-- begin ReadMe script -->\n  <div id=\"audiome-container\"><\/div>\n  <script async src=\"https:\/\/readme.ai\/static\/widget\/anotai.js\" > <\/script>\n<!-- end ReadMe script -->\n\n\n\n<p>Restaurantes e <a href=\"https:\/\/anota.ai\/blog\/equipamentos-para-lanchonete\/\" target=\"_blank\" data-type=\"post\" data-id=\"9957\" rel=\"noreferrer noopener\">lanchonetes<\/a> que oferecem servi\u00e7o de delivery t\u00eam sido cada vez mais procurados pelos clientes. Por esta raz\u00e3o, a concorr\u00eancia no segmento aliment\u00edcio com delivery n\u00e3o para de aumentar.<\/p>\n\n\n\n<p>Frente a esta realidade, as empresas que desejam tornar-se ou manter-se como refer\u00eancias no mercado devem investir em solu\u00e7\u00f5es que lhes permitam se diferenciar. Seja pela qualidade n\u00e3o s\u00f3 dos produtos fornecidos, mas tamb\u00e9m dos servi\u00e7os prestados.<\/p>\n\n\n\n<p>E um novo paradigma que pode aprimorar a experi\u00eancia de consumo do p\u00fablico deste setor \u00e9 o <strong>Omnichannel<\/strong>. Se voc\u00ea tem um neg\u00f3cio neste ramo e deseja se destacar, \u00e9 indispens\u00e1vel entender este conceito e aplicar seus recursos na sua empresa. Ficou curioso?<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Para voc\u00ea que j\u00e1 \u00e9 empreendedor no ramo alimentos e quer saber mais sobre <a href=\"https:\/\/anota.ai\/blog\/como-fazer-delivery-pelo-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">como fazer delivery pelo WhatsApp, navegue aqui neste outro artigo do blog<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block has-background\" style=\"background-color:#f3f3f3\" id=\"rank-math-toc\"><nav><ul><li class=\"\"><a href=\"#omnichannel-o-que-e\">Omnichannel o que \u00e9?<\/a><\/li><li class=\"\"><a href=\"#vantagens-de-implementar-um-sistema-omnichannel-no-seu-delivery\">Vantagens de implementar um sistema Omnichannel no seu delivery<\/a><\/li><li class=\"\"><a href=\"#omnichannel-como-uma-ferramenta-de-diferenciacao-no-mercado\">Omnichannel como uma ferramenta de diferencia\u00e7\u00e3o no mercado<\/a><\/li><\/ul><\/nav><\/div>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"omnichannel-o-que-e\">Omnichannel o que \u00e9?<\/h2>\n\n\n\n<p>O termo <strong>Omnichannel<\/strong> \u00e9 formado pela jun\u00e7\u00e3o do prefixo <em>omni<\/em>, que vem do latim \u201c<em>omnis<\/em>\u201d, com significado de tudo ou todos, mais a palavra inglesa <em>channel<\/em>, cujo significado \u00e9 canal. Assim, o voc\u00e1bulo se refere a todos os canais, indicando, na pr\u00e1tica, uma jun\u00e7\u00e3o destes.<\/p>\n\n\n\n<p>Desta forma, quando o seu delivery implantar uma metodologia de gest\u00e3o e atendimento <strong>Omnichannel<\/strong>, todos os canais ou pontos de contato com o seu cliente ser\u00e3o convergidos e mesclados em um s\u00f3.<\/p>\n\n\n\n<p>Por exemplo: suas ferramentas de coleta de pedidos reunir\u00e3o em um \u00fanico ambiente diversos meios, como Messenger do Facebook, direct do <a href=\"https:\/\/anota.ai\/blog\/instagram-delivery\/\" target=\"_blank\" data-type=\"post\" data-id=\"7730\" rel=\"noreferrer noopener\">Instagram<\/a> e mensagens do <a href=\"https:\/\/anota.ai\/blog\/vender-pelo-whatsapp\/\" target=\"_blank\" data-type=\"post\" data-id=\"8496\" rel=\"noreferrer noopener\">WhatsApp<\/a>. Assim, voc\u00ea pode oferecer aos seus clientes uma variedade maior de meios de contato, sem perder a efici\u00eancia no atendimento.<\/p>\n\n\n\n<p>Mas o <strong>Omnichannel<\/strong> vai ainda al\u00e9m. Porque ele incorpora a jun\u00e7\u00e3o de canais on e offline em uma s\u00f3 gest\u00e3o. Logo, garantindo maior assertividade para sua equipe e um atendimento de maior n\u00edvel de satisfa\u00e7\u00e3o para o consumidor. Por exemplo, com recursos <strong>Omnichannel<\/strong>, voc\u00ea pode facilmente gerir um pedido realizado por WhatsApp, mas que o cliente deseja retirar na sua loja.<\/p>\n\n\n\n<p>Quer saber mais sobre como fazer esse gerenciamento automaticamente? <a href=\"https:\/\/anota.ai\/home\/?utm_source=blog&amp;utm_medium=Artigo&amp;utm_campaign=Tecnologia&amp;utm_content=OQueEOmnichannel\" target=\"_blank\" rel=\"noreferrer noopener\">Conhe\u00e7a o sistema do Anota AI<\/a>.<\/p>\n\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"10092\" class=\"elementor elementor-10092\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c427d8f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c427d8f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f22be42\" data-id=\"f22be42\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef656db elementor-widget elementor-widget-text-editor\" data-id=\"ef656db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aproveite nossa promo\u00e7\u00e3o e aumente o faturamento do seu restaurante com atendente virtual e gest\u00e3o inteligente!<br \/><!-- notionvc: 0c5ce5c3-055a-41bf-8b93-7a1300ccb65f --><\/p><p><!-- notionvc: 42bcfd73-a420-44ef-8707-b7dd2c5a0882 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a429837 elementor-widget elementor-widget-text-editor\" data-id=\"a429837\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"135\" data-end=\"472\">Tenha muito mais controle do seu atendimento, do estoque, caixa e relat\u00f3rios em uma \u00fanica ferramenta. Aproveite que nosso plano mais completo, <strong>o Gest\u00e3o Avan\u00e7ada, est\u00e1 saindo por R$99,99<\/strong> para organizar sua opera\u00e7\u00e3o de forma simples e eficiente! Preencha o formul\u00e1rio abaixo e descubra mais.<\/p><p data-start=\"474\" data-end=\"547\">*veja mais sobre as condi\u00e7\u00f5es da promo\u00e7\u00e3o com um de nossos consultores.<\/p><p><!-- notionvc: 7a938d41-fd53-4bc5-b583-726b27a5490b --><\/p><p><!-- notionvc: 9e39e690-f533-415d-8d17-502fc8d677b3 --><\/p><p><!-- notionvc: 861c2af2-37de-4a04-a0bb-37eb1bc68f7c --><\/p><p><!-- notionvc: e7222f96-a3c1-49db-9b75-d0a4a9f6470a --><\/p><p><!-- notionvc: cd0f8f1e-22b8-4c47-ab25-024b35978e58 --><\/p><p><!-- notionvc: 5f0afb95-7594-45b2-ab55-77f07a795ac7 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90540b7 elementor-widget elementor-widget-global elementor-global-20944 elementor-widget-html\" data-id=\"90540b7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\">\r\nfunction mascara(o,f){\r\n    v_obj=o;\r\n    v_fun=f;\r\n    setTimeout(execmascara, 1);\r\n}\r\nfunction execmascara(){\r\n    v_obj.value=v_fun(v_obj.value);\r\n}\r\nfunction mtel(v){\r\n    v=v.replace(\/\\D\/g,\"\");             \/\/ Remove tudo o que n\u00e3o \u00e9 d\u00edgito\r\n    v=v.replace(\/^(\\d{2})(\\d)\/g,\"($1) $2\"); \/\/ Coloca par\u00eanteses em volta dos dois primeiros d\u00edgitos\r\n    v=v.replace(\/(\\d)(\\d{4})$\/,\"$1-$2\");    \/\/ Coloca h\u00edfen entre o quarto e o quinto d\u00edgitos\r\n    return v;\r\n}\r\nfunction id(el){\r\n    return document.getElementById(el);\r\n}\r\nfunction validatedCheck(el) {\r\n    let field = document.getElementsByName(el);\r\n    for (var i = 0, length = field.length; i < length; i++) {\r\n        field[i].removeAttribute('checked');\r\n        field[i].addEventListener('change', function(e) {\r\n            this.setAttribute('checked', true);\r\n        });\r\n    }\r\n}\r\nwindow.onload = function(){\r\n    validatedCheck('form_fields[order_day]');\r\n    validatedCheck('form_fields[computer]');\r\n    id('form-field-phone').setAttribute('maxlength', 15);\r\n    id('form-field-phone').addEventListener('input', function(){\r\n        mascara(this, mtel);\r\n    });\r\n    id('form-field-phone').setAttribute(\"autocomplete\", \"off\");\r\n    id('form-field-phone').onblur = function () {\r\n        let phone = this.value;\r\n        let validatedPhone = phone.replace('(','').replace(')','').replace(' ','').replace('-','');\r\n        if (validatedPhone.length != 10 && validatedPhone.length != 11) {\r\n            this.setCustomValidity(\"Digite o telefone corretamente\");\r\n        } else {\r\n            \/\/ Verificar se o telefone possui WhatsApp\r\n            fetch('https:\/\/inbound.anota.ai\/v1\/whats-app-validator', {\r\n                method: 'POST',\r\n                body: JSON.stringify({number:validatedPhone}),\r\n                headers: {\r\n                    'Content-Type': 'application\/json'\r\n                }\r\n            })\r\n            .then(response => response.json())\r\n            .then(data => {\r\n                if (data.success) {\r\n                    this.setCustomValidity(\"\"); \/\/ N\u00famero v\u00e1lido com WhatsApp\r\n                } else {\r\n                    this.setCustomValidity(\"Por favor, insira um n\u00famero de WhatsApp v\u00e1lido.\");\r\n                }\r\n            })\r\n            .catch(error => {\r\n                console.error('Erro:', error);\r\n                this.setCustomValidity(\"Ocorreu um erro ao validar o n\u00famero de telefone. Tente novamente mais tarde.\");\r\n            });\r\n        }\r\n    }\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19b7bd8 elementor-widget__width-initial elementor-button-align-stretch elementor-widget elementor-widget-global elementor-global-20941 elementor-widget-form\" data-id=\"19b7bd8\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Testar gr\\u00e1tis por 7 dias&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"form\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10092\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"19b7bd8\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-first_name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-first_name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[first_name]\" id=\"form-field-first_name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Seu nome\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Seu email pessoal\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-phone elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCelular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"(XX) XXXXX-XXXX\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-company elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-company\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome do seu restaurante\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[company]\" id=\"form-field-company\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nome do seu restaurante\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-order_day elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-order_day\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tQuantidade de pedidos por dia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Menos de 10\" id=\"form-field-order_day-0\" name=\"form_fields[order_day]\" required=\"required\"> <label for=\"form-field-order_day-0\">Menos de 10<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Mais de 10\" id=\"form-field-order_day-1\" name=\"form_fields[order_day]\" required=\"required\"> <label for=\"form-field-order_day-1\">Mais de 10<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-computer elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-computer\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tJ\u00e1 tem computador ou notebook?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Sim\" id=\"form-field-computer-0\" name=\"form_fields[computer]\" required=\"required\"> <label for=\"form-field-computer-0\">Sim<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"N\u00e3o\" id=\"form-field-computer-1\" name=\"form_fields[computer]\" required=\"required\"> <label for=\"form-field-computer-1\">N\u00e3o<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_content elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_content]\" id=\"form-field-utm_content\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_source elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_source]\" id=\"form-field-utm_source\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"blog\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_campaign elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_campaign]\" id=\"form-field-utm_campaign\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_medium elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_medium]\" id=\"form-field-utm_medium\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_term elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_term]\" id=\"form-field-utm_term\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-gclid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[gclid]\" id=\"form-field-gclid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-handl_original_ref elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" 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elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_97a660f]\" id=\"form-field-field_97a660f\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-shareableCode elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[shareableCode]\" id=\"form-field-shareableCode\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-Curadoria elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[Curadoria]\" id=\"form-field-Curadoria\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_a16cb6c elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_a16cb6c\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfAHEUkAAAAAKEaBiH-O3h36hOlrUihJRuYIKDu\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-computer_access_label elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[computer_access_label]\" id=\"form-field-computer_access_label\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\" id=\"elementor-form-action\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Testar gr\u00e1tis por 7 dias<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h2 class=\"wp-block-heading\" id=\"vantagens-de-implementar-um-sistema-omnichannel-no-seu-delivery\">Vantagens de implementar um sistema Omnichannel no seu delivery<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"549\" src=\"https:\/\/anota.ai\/bloganotaai\/wp-content\/uploads\/sites\/5\/2020\/02\/0-40.jpg\" alt=\"Omnichannel\" class=\"wp-image-2941\" title=\"\" srcset=\"https:\/\/anota.ai\/blog\/wp-content\/uploads\/sites\/5\/2020\/02\/0-40.jpg 800w, https:\/\/anota.ai\/blog\/wp-content\/uploads\/sites\/5\/2020\/02\/0-40-300x206.jpg 300w, https:\/\/anota.ai\/blog\/wp-content\/uploads\/sites\/5\/2020\/02\/0-40-768x527.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">#PraTodosVerem: foto de uma equipe profissionais em uma cozinha de um restaurante.<\/figcaption><\/figure><\/div>\n\n\n<p>Como voc\u00ea j\u00e1 deve ter notado, o grande atrativo do investimento em tornar-se <strong>Omnichannel<\/strong> est\u00e1 em desfrutar de mais praticidade na gest\u00e3o dos pedidos e na troca de informa\u00e7\u00f5es com os seus consumidores.<\/p>\n\n\n\n<p>Desta forma, seu neg\u00f3cio ganha em termos de agilidade e qualidade do atendimento, o que, em \u00faltima an\u00e1lise, levam a uma redu\u00e7\u00e3o no tempo de preparo e entrega dos pedidos e a um aprimoramento na experi\u00eancia de compra do seu cliente.<\/p>\n\n\n\n<p>Os sistemas <strong>Omnichannel<\/strong> tamb\u00e9m reduzem a carga de trabalho sobre a equipe de atendimento e processamento de pedidos. Desta forma, a taxa de erros pode ser sensivelmente reduzida.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"omnichannel-como-uma-ferramenta-de-diferenciacao-no-mercado\">Omnichannel como uma ferramenta de diferencia\u00e7\u00e3o no mercado<\/h2>\n\n\n\n<p>Por fim, cabe destacar que a implementa\u00e7\u00e3o do <strong>Omnichannel<\/strong> no seu delivery \u00e9 uma importante ferramenta para criar diferencial competitivo para o seu neg\u00f3cio no mercado. O aumento na qualidade do servi\u00e7o tem o potencial de ampliar a confiabilidade da sua marca, aspecto fundamental para o sucesso de um delivery.<\/p>\n\n\n\n<p>Em conjunto com t\u00e9cnicas de gest\u00e3o inteligentes e ferramentas de comunica\u00e7\u00e3o de alta efici\u00eancia, seu delivery pode usar o <strong>Omnichannel<\/strong> para tornar-se refer\u00eancia em sua cidade. <\/p>\n\n\n\n<p>Ficou interessado? Veja mais sobre estes assuntos em nosso blog.<\/p>\n\n\n\n<p>Siga nossas redes sociais no <a aria-label=\" (opens in a new tab)\" class=\"rank-math-link\" href=\"https:\/\/www.instagram.com\/anotaai.bots\/\" target=\"_blank\" rel=\"dofollow noopener\">Instagram<\/a>, <a aria-label=\" (opens in a new tab)\" class=\"rank-math-link\" href=\"https:\/\/www.facebook.com\/anotaAI.bots\/\" target=\"_blank\" rel=\"dofollow noopener\">Facebook<\/a> e tamb\u00e9m o nosso canal do <a aria-label=\" (opens in a new tab)\" class=\"rank-math-link\" href=\"https:\/\/www.youtube.com\/anotaaibots\" target=\"_blank\" rel=\"dofollow noopener\">YouTube<\/a>.<\/p>\n\n\n\n<p>Assista o v\u00eddeo abaixo do nosso canal no Youtube sobre Sistema de WhatsApp Delivery, onde mostra um pouco da intelig\u00eancia artificial capaz de identificar as perguntas dos clientes e respond\u00ea-los rapidamente de forma automatizada.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Conhe\u00e7a o melhor sistema de Whatsapp delivery e venda mais! | Anota AI\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/ZRFhc8QNvB0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Com o sistema da Anota AI voc\u00ea pode aumentar o seu n\u00famero de pedidos em 30%<\/strong> ao mesmo tempo em que revoluciona o seu fluxo de trabalho.<\/p>\n\n\n\n<p>Unindo nosso <strong>chatbot <\/strong>\u2014<strong> <\/strong>que pode automatizar seu WhatsApp, Instagram e Facebook Messenger \u2014<strong> <\/strong>e o <strong>card\u00e1pio digital<\/strong>, o seu atendimento funcionar\u00e1 no piloto autom\u00e1tico, enquanto voc\u00ea acompanha cada pedido no nosso <strong>gerenciador<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Al\u00e9m de tudo, isso significa que voc\u00ea pode otimizar seus processos com base nos dados dos <strong>relat\u00f3rios de venda<\/strong> e focar em a\u00e7\u00f5es estrat\u00e9gicas a partir de <strong>feedbacks<\/strong> e <strong>pesquisas de satisfa\u00e7\u00e3o<\/strong>, proporcionando uma percep\u00e7\u00e3o de valor muito maior para o seu neg\u00f3cio!<\/p>\n\n\n\n<p><strong>Transforme o seu delivery<\/strong> tendo como seus aliados: um <strong>card\u00e1pio digital<\/strong>,<strong> pix automatizado<\/strong>,<strong> programas de fideliza\u00e7\u00e3o<\/strong> e muito mais em um \u00fanico sistema de automatiza\u00e7\u00e3o para delivery.<\/p>\n\n\n\n<p>A Anota AI foi criada com o objetivo de transformar <strong>para melhor<\/strong> a rotina do seu neg\u00f3cio. Essa inova\u00e7\u00e3o vai <strong>deixar o seu delivery muito mais eficiente<\/strong>, al\u00e9m de permitir que voc\u00ea tenha <strong>mais tempo para voc\u00ea mesmo<\/strong>.<\/p>\n\n\n\n<p>Gostou do artigo e quer experimentar a Anota AI, para ver como podemos ajudar o seu restaurante a crescer ano ap\u00f3s ano? Ent\u00e3o, clique no bot\u00e3o abaixo e converse com um de nossos consultores para iniciar um teste gr\u00e1tis!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/contato.anota.ai\/?utm_source=blog&amp;utm_medium=livechatnoartigo&amp;utm_campaign=botaoctapost&amp;utm_content=omnichannel\" style=\"background-color:#f1953b\" target=\"_blank\" rel=\"noreferrer noopener\">Quero falar com um consultor<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Omnichannel no delivery \u00e9 um novo paradigma que pode aprimorar a experi\u00eancia de consumo do p\u00fablico deste setor. Saiba o que \u00e9 e aprenda como investir!<\/p>\n","protected":false},"author":15,"featured_media":2955,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[83,13],"tags":[11],"class_list":["post-742","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-todos-os-posts","category-cprob","tag-gestao-interna"],"_links":{"self":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/comments?post=742"}],"version-history":[{"count":7,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/742\/revisions"}],"predecessor-version":[{"id":22092,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/742\/revisions\/22092"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/media\/2955"}],"wp:attachment":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/media?parent=742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/categories?post=742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/tags?post=742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}