{"id":7701,"date":"2022-09-13T11:04:36","date_gmt":"2022-09-13T14:04:36","guid":{"rendered":"https:\/\/anota.ai\/blog\/?p=7481"},"modified":"2025-12-19T11:50:52","modified_gmt":"2025-12-19T14:50:52","slug":"tipos-de-atendimento-ao-cliente","status":"publish","type":"post","link":"https:\/\/anota.ai\/blog\/tipos-de-atendimento-ao-cliente\/","title":{"rendered":"Tipos de atendimento ao cliente: conhe\u00e7a o chatbot e entenda como ele pode ajudar voc\u00ea"},"content":{"rendered":"\n<p>Atender o cliente \u00e9 muito mais do que apenas vender ou solucionar d\u00favidas. \u00c9 claro, esses processos est\u00e3o envolvidos, mas atender algu\u00e9m \u00e9 muito mais complexo. \u00c9 por isso que <strong>conhecer os tipos de atendimento ao cliente \u00e9 importante para entender as potencialidades dessa etapa de relacionamento com o p\u00fablico<\/strong>.<\/p>\n\n\n\n<p>N\u00e3o vai conseguir ler este artigo agora? Que tal ouvi-lo na \u00edntegra? \u00c9 s\u00f3 dar o play no tocador abaixo!<\/p>\n\n\n\n<!-- begin ReadMe script -->\n  <div id=\"audiome-container\"><\/div>\n  <script async src=\"https:\/\/readme.ai\/static\/widget\/anotai.js\" > <\/script>\n<!-- end ReadMe script -->\n\n\n\n<p>Pensar no atendimento ao cliente inclui compreender que o cen\u00e1rio atual \u00e9 bastante exigente. Hoje, os clientes n\u00e3o desejam comprar apenas um produto, mas uma <strong>experi\u00eancia<\/strong>. E essa experi\u00eancia se inicia j\u00e1 no momento do atendimento, quando a marca deve trabalhar na constru\u00e7\u00e3o de um relacionamento com esse cliente.<\/p>\n\n\n\n<p>De acordo com a pesquisa <a href=\"https:\/\/www.gladly.com\/blog\/2018-customer-service-expectations-survey\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Service Expectations Survey<\/a>, feito pela Gladly, 92% afirmaram que um atendimento ruim leva \u00e0 desist\u00eancia da compra. Assim, fica claro que um bom atendimento \u00e9 respons\u00e1vel por interferir no <a href=\"https:\/\/anota.ai\/blog\/chatbots-melhoram-atendimento-e-vendas-delivery-2021\/\" target=\"_blank\" rel=\"noreferrer noopener\">faturamento de um neg\u00f3cio<\/a>. Neste texto, abordaremos a import\u00e2ncia de um bom atendimento, os tipos e tudo que voc\u00ea precisa saber sobre o assunto. Boa leitura!<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block has-background\" style=\"background-color:#f3f3f3\" id=\"rank-math-toc\"><nav><ul><li class=\"\"><a href=\"#quais-sao-os-3-tipos-de-atendimento-ao-cliente\">Quais s\u00e3o os 3 tipos de atendimento ao cliente?<\/a><ul><li class=\"\"><a href=\"#1-basico\">1. B\u00e1sico<\/a><\/li><li class=\"\"><a href=\"#2-humanizado\">2. Humanizado<\/a><\/li><li class=\"\"><a href=\"#3-atendimento-robotizado\">3. Atendimento robotizado<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#qual-o-diferencial-de-um-chatbot-como-o-da-anota-ai-que-usa-inteligencia-artificial\">Qual o diferencial de um chatbot como o da Anota AI, que usa Intelig\u00eancia Artificial?<\/a><\/li><li class=\"\"><a href=\"#o-que-voce-viu-ate-aqui\">O que voc\u00ea viu at\u00e9 aqui?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"quais-sao-os-3-tipos-de-atendimento-ao-cliente\">Quais s\u00e3o os 3 tipos de atendimento ao cliente?<\/h2>\n\n\n\n<p>No Brasil, \u00e9 poss\u00edvel fidelizar <a href=\"https:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">90% dos clientes<\/a> com um bom atendimento. Esse dado \u00e9 interessante, pensando que fidelizar clientes \u00e9 muito mais barato que conquistar novos. De acordo com o professor de marketing <a href=\"https:\/\/blog.reclameaqui.com.br\/voce-sabia-que-manter-um-cliente-custa-5-a-7-vezes-menos-do-que-conquistar-um-novo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Philip Kotler<\/a>, &#8220;alcan\u00e7ar um novo cliente custa entre 5 e 7 vezes mais&#8221;.<\/p>\n\n\n\n<p>\u00c9 por isso que um bom atendimento est\u00e1 completamente ligado ao sucesso da marca. A seguir, conhe\u00e7a os 3 tipos de atendimento ao cliente e suas diferen\u00e7as.<\/p>\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"10223\" class=\"elementor elementor-10223\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d968573 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d968573\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a374210\" data-id=\"a374210\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-015520f elementor-widget elementor-widget-text-editor\" data-id=\"015520f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aproveite nossa promo\u00e7\u00e3o e pare de perder pedidos por falta de tempo no WhatsApp!<br \/><!-- notionvc: 7c95c31a-d493-4955-9c9e-432ac1a08e70 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff483eb elementor-widget elementor-widget-text-editor\" data-id=\"ff483eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"135\" data-end=\"472\">Tenha muito mais controle do seu atendimento, do estoque, caixa e relat\u00f3rios em uma \u00fanica ferramenta. Aproveite que nosso plano mais completo, <strong>o Gest\u00e3o Avan\u00e7ada, est\u00e1 saindo por R$99,99<\/strong> para organizar sua opera\u00e7\u00e3o de forma simples e eficiente! Preencha o formul\u00e1rio abaixo e descubra mais.<\/p><p data-start=\"474\" data-end=\"547\">*veja mais sobre as condi\u00e7\u00f5es da promo\u00e7\u00e3o com um de nossos consultores.<\/p><p><!-- notionvc: 654a8d64-fd7c-479e-a01e-40dea5cdb02e --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d56ae72 elementor-widget elementor-widget-global elementor-global-20944 elementor-widget-html\" data-id=\"d56ae72\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\">\r\nfunction mascara(o,f){\r\n    v_obj=o;\r\n    v_fun=f;\r\n    setTimeout(execmascara, 1);\r\n}\r\nfunction execmascara(){\r\n    v_obj.value=v_fun(v_obj.value);\r\n}\r\nfunction mtel(v){\r\n    v=v.replace(\/\\D\/g,\"\");             \/\/ Remove tudo o que n\u00e3o \u00e9 d\u00edgito\r\n    v=v.replace(\/^(\\d{2})(\\d)\/g,\"($1) $2\"); \/\/ Coloca par\u00eanteses em volta dos dois primeiros d\u00edgitos\r\n    v=v.replace(\/(\\d)(\\d{4})$\/,\"$1-$2\");    \/\/ Coloca h\u00edfen entre o quarto e o quinto d\u00edgitos\r\n    return v;\r\n}\r\nfunction id(el){\r\n    return document.getElementById(el);\r\n}\r\nfunction validatedCheck(el) {\r\n    let field = document.getElementsByName(el);\r\n    for (var i = 0, length = field.length; i < length; i++) {\r\n        field[i].removeAttribute('checked');\r\n        field[i].addEventListener('change', function(e) {\r\n            this.setAttribute('checked', true);\r\n        });\r\n    }\r\n}\r\nwindow.onload = function(){\r\n    validatedCheck('form_fields[order_day]');\r\n    validatedCheck('form_fields[computer]');\r\n    id('form-field-phone').setAttribute('maxlength', 15);\r\n    id('form-field-phone').addEventListener('input', function(){\r\n        mascara(this, mtel);\r\n    });\r\n    id('form-field-phone').setAttribute(\"autocomplete\", \"off\");\r\n    id('form-field-phone').onblur = function () {\r\n        let phone = this.value;\r\n        let validatedPhone = phone.replace('(','').replace(')','').replace(' ','').replace('-','');\r\n        if (validatedPhone.length != 10 && validatedPhone.length != 11) {\r\n            this.setCustomValidity(\"Digite o telefone corretamente\");\r\n        } else {\r\n            \/\/ Verificar se o telefone possui WhatsApp\r\n            fetch('https:\/\/inbound.anota.ai\/v1\/whats-app-validator', {\r\n                method: 'POST',\r\n                body: JSON.stringify({number:validatedPhone}),\r\n                headers: {\r\n                    'Content-Type': 'application\/json'\r\n                }\r\n            })\r\n            .then(response => response.json())\r\n            .then(data => {\r\n                if (data.success) {\r\n                    this.setCustomValidity(\"\"); \/\/ N\u00famero v\u00e1lido com WhatsApp\r\n                } else {\r\n                    this.setCustomValidity(\"Por favor, insira um n\u00famero de WhatsApp v\u00e1lido.\");\r\n                }\r\n            })\r\n            .catch(error => {\r\n                console.error('Erro:', error);\r\n                this.setCustomValidity(\"Ocorreu um erro ao validar o n\u00famero de telefone. Tente novamente mais tarde.\");\r\n            });\r\n        }\r\n    }\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bd227a elementor-widget__width-initial elementor-button-align-stretch elementor-widget elementor-widget-global elementor-global-20941 elementor-widget-form\" data-id=\"1bd227a\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Testar gr\\u00e1tis por 7 dias&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"form\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"10223\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1bd227a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-first_name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-first_name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[first_name]\" id=\"form-field-first_name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Seu nome\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Seu email pessoal\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-phone elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCelular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"(XX) XXXXX-XXXX\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-company elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-company\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome do seu restaurante\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[company]\" id=\"form-field-company\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nome do seu restaurante\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-order_day elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-order_day\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tQuantidade de pedidos por dia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Menos de 10\" id=\"form-field-order_day-0\" name=\"form_fields[order_day]\" required=\"required\"> <label for=\"form-field-order_day-0\">Menos de 10<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Mais de 10\" id=\"form-field-order_day-1\" name=\"form_fields[order_day]\" required=\"required\"> <label for=\"form-field-order_day-1\">Mais de 10<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-computer elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-computer\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tJ\u00e1 tem computador ou notebook?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Sim\" id=\"form-field-computer-0\" name=\"form_fields[computer]\" required=\"required\"> <label for=\"form-field-computer-0\">Sim<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"N\u00e3o\" id=\"form-field-computer-1\" name=\"form_fields[computer]\" required=\"required\"> <label for=\"form-field-computer-1\">N\u00e3o<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_content elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_content]\" id=\"form-field-utm_content\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_source elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_source]\" id=\"form-field-utm_source\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"blog\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_campaign elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_campaign]\" id=\"form-field-utm_campaign\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_medium elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_medium]\" id=\"form-field-utm_medium\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_term elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_term]\" id=\"form-field-utm_term\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-gclid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[gclid]\" id=\"form-field-gclid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-handl_original_ref elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[handl_original_ref]\" id=\"form-field-handl_original_ref\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-site_origem elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[site_origem]\" id=\"form-field-site_origem\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-redirect elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[redirect]\" id=\"form-field-redirect\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-lp_version elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[lp_version]\" id=\"form-field-lp_version\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-partner elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[partner]\" id=\"form-field-partner\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-indicado_mid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[indicado_mid]\" id=\"form-field-indicado_mid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-indicado_aid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[indicado_aid]\" id=\"form-field-indicado_aid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-fbclid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[fbclid]\" id=\"form-field-fbclid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_97a660f elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_97a660f]\" id=\"form-field-field_97a660f\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-shareableCode elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[shareableCode]\" id=\"form-field-shareableCode\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-Curadoria elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[Curadoria]\" id=\"form-field-Curadoria\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_a16cb6c elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_a16cb6c\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfAHEUkAAAAAKEaBiH-O3h36hOlrUihJRuYIKDu\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-computer_access_label elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[computer_access_label]\" id=\"form-field-computer_access_label\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\" id=\"elementor-form-action\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Testar gr\u00e1tis por 7 dias<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-basico\">1. B\u00e1sico<\/h3>\n\n\n\n<p>O atendimento b\u00e1sico pode ser prestado pessoalmente, por rob\u00f4s e em diversos canais, ou seja, o canal n\u00e3o \u00e9 o diferencial, mas o tipo de suporte oferecido.<\/p>\n\n\n\n<p>Dessa forma, pensar em atendimento b\u00e1sico \u00e9 pensar em um suporte mais superficial, independentemente se o atendente ser\u00e1 uma pessoa ou um rob\u00f4. Ou seja, \u00e9 um atendimento que acontece para agilizar uma fila de espera, para resolver problemas sem se aprofundar, finalizar uma liga\u00e7\u00e3o o quanto antes, entre outros exemplos.<\/p>\n\n\n\n<p>Ou seja, <strong>\u00e9 um suporte pontual, simples e que cumpre o b\u00e1sico<\/strong>. Assim, o foco do atendimento b\u00e1sico \u00e9 muito mais na quantidade (quantitativo) que na qualidade \u2014 diferentemente de um suporte qualitativo, como \u00e9 o do tipo humanizado, que veremos a seguir.<\/p>\n\n\n\n<p>Logicamente, h\u00e1 situa\u00e7\u00f5es nas quais o suporte b\u00e1sico \u00e9 importante, como um problema pontual e simples de resolver. \u00c9 um atendimento focado na abordagem superficial. Entretanto, vale lembrar que ele n\u00e3o deve ser o \u00fanico tipo de atendimento ao cliente, j\u00e1 que pode gerar a impress\u00e3o de que o problema n\u00e3o foi, de fato, resolvido.<\/p>\n\n\n\n<p>Assim, \u00e9 importante ponderar entre os tipos de abordagem no atendimento ao cliente. Afinal, h\u00e1 situa\u00e7\u00f5es que devem ser r\u00e1pidas e \u00e1geis, sem burocracia ou enrola\u00e7\u00e3o. Hoje, o tempo \u00e9 um recurso escasso e investir em um atendimento b\u00e1sico pode ajudar em diversos momentos. Por\u00e9m, \u00e9 essencial saber que ele n\u00e3o d\u00e1 conta de todas as necessidades.<\/p>\n\n\n\n<p>Ent\u00e3o, \u00e9 preciso estudar e analisar as reais necessidades dos seus clientes e oferecer abordagens diferenciadas, de acordo com o que \u00e9 mais apropriado. O importante sobre o atendimento b\u00e1sico \u00e9 compreender que \u201c<strong>nem sempre, menos significa mais\u201d<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-humanizado\">2. Humanizado<\/h3>\n\n\n\n<p>O atendimento humanizado se popularizou muito nos \u00faltimos anos e continuar\u00e1 forte nos \u00faltimos tempos. Afinal, \u00e9 um tipo de atendimento focado na empatia, que realmente resolve os problemas do cliente e transparece que ele, de fato, foi ouvido.<\/p>\n\n\n\n<p>Embora o tempo seja valioso e hoje os clientes tenham um apelo muito forte pela agilidade, por outro lado, os clientes tamb\u00e9m prezam por um atendimento atencioso. E isso \u00e9 poss\u00edvel quando temos a <strong>tecnologia da <\/strong><a href=\"https:\/\/anota.ai\/blog\/inteligencia-artificial-no-dia-a-dia\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>intelig\u00eancia artificial <\/strong><\/a><strong>aliada ao atendimento humanizado<\/strong>.<\/p>\n\n\n\n<p>Assim, o atendimento ideal neste momento \u00e9 aquele que \u00e9 \u00e1gil, mas que n\u00e3o \u00e9 engessado. Certamente, voc\u00ea j\u00e1 foi atendido por um chatbot que pede para voc\u00ea digitar n\u00fameros de acordo com a op\u00e7\u00e3o do atendimento. E certamente percebeu que esse tipo de atendimento n\u00e3o s\u00f3 \u00e9 bastante robotizado e impessoal, como tamb\u00e9m n\u00e3o traz agilidade aos processos.<\/p>\n\n\n\n<p>O que se espera de um atendimento humanizado \u00e9 que um problema seja resolvido, com o cliente tendo espa\u00e7o para falar sobre os seus problemas e um atendente que saiba conduzir a situa\u00e7\u00e3o. Assim, al\u00e9m da capacita\u00e7\u00e3o dos atendentes, as empresas podem contar com a tecnologia neste processo. Afinal, <strong>humanizado n\u00e3o significa enrolado<\/strong>.<\/p>\n\n\n\n<p>Hoje, os agentes humanos devem conhecer os produtos\/servi\u00e7os da empresa a fundo e os rob\u00f4s devem ser programados para entender a linguagem humana e responder de forma aprofundada. Assim, todos falam a mesma l\u00edngua durante o atendimento.<\/p>\n\n\n\n<p>No v\u00eddeo abaixo voc\u00ea pode conferir como o <a href=\"https:\/\/anota.ai\/blog\/csol-como-chamar-atencao-do-cliente-no-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">chatbot para WhatsApp melhora o atendimento<\/a> de forma \u00e1gil e ao mesmo tempo humanizada.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Como o Whatsapp chatbot melhora o atendimento e vendas no delivery | Anota AI\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/muYrVQgOtk0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-atendimento-robotizado\">3. Atendimento robotizado<\/h3>\n\n\n\n<p>Como o pr\u00f3prio nome j\u00e1 sugere, o atendimento robotizado \u00e9 aquele realizado por rob\u00f4s, sendo os mais comuns os chatbots, que s\u00e3o ferramentas para <a href=\"https:\/\/anota.ai\/blog\/automacao-de-delivery\/\" target=\"_blank\" rel=\"noreferrer noopener\">atendimento automatizado<\/a>.<\/p>\n\n\n\n<p>Assim, esse tipo de atendimento \u00e9 realizado por meio de scripts j\u00e1 programados, prontos para responder a determinados comandos e sem necessitar de atendentes humanos. Ou seja, \u00e9 um atendimento que promove a agilidade.<\/p>\n\n\n\n<p>Entretanto, robotizado n\u00e3o significa engessado. Afinal, o atendimento robotizado pode tanto ser mais pontual e b\u00e1sico, como humanizado por meio de scripts que compreendem a linguagem humana.<\/p>\n\n\n\n<p>A maior vantagem do atendimento robotizado \u00e9 justamente a economia com a m\u00e3o de obra e a automatiza\u00e7\u00e3o do atendimento. Dessa forma, seu atendimento tamb\u00e9m n\u00e3o ter\u00e1 restri\u00e7\u00f5es de hor\u00e1rio, podendo funcionar em qualquer momento por n\u00e3o depender de um atendente humano.<\/p>\n\n\n\n<p>No v\u00eddeo a seguir, entenda como aumentar suas vendas pelo delivery com a ajuda dos rob\u00f4s:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Como aumentar vendas delivery com a Anota AI\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/C1vkqEMq03A?start=4&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Quando falamos em atendimento robotizado, vale lembrar que isso diz respeito apenas \u00e0 tecnologia aliada ao atendimento. \u00c9 comum que muitas pessoas ainda associem esse atendimento a algo mais &#8220;rob\u00f3tico&#8221;, sem tanta interatividade. Mas o fato \u00e9 que a tecnologia est\u00e1 cada vez mais avan\u00e7ada e pronta para conduzir atendimentos mais humanos.<\/p>\n\n\n\n<p>Parece algo bastante fora da realidade e bem &#8220;futurista&#8221; pensar que os rob\u00f4s j\u00e1 podem se comunicar com os humanos. Por\u00e9m, isso j\u00e1 \u00e9 uma realidade h\u00e1 muito tempo e a tecnologia est\u00e1 cada vez mais refinada para conduzir atendimentos como se fossem atendentes humanos.<\/p>\n\n\n\n<p>\u00c9 claro, nem sempre os rob\u00f4s d\u00e3o conta do atendimento. Mas eles <strong>reduzem a depend\u00eancia de uma equipe humana<\/strong>, o que reduz os custos e permite que as opera\u00e7\u00f5es aconte\u00e7am sem restri\u00e7\u00f5es de dia ou hor\u00e1rio.<\/p>\n\n\n\n<p>Assim, os rob\u00f4s j\u00e1 est\u00e3o preparados para resolver tanto as quest\u00f5es b\u00e1sicas e pontuais, como as mais complexas. Portanto, quando uma empresa pretende investir em automatiza\u00e7\u00e3o do atendimento, vale a pena investir em uma solu\u00e7\u00e3o completa, voltada para amplas situa\u00e7\u00f5es.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"qual-o-diferencial-de-um-chatbot-como-o-da-anota-ai-que-usa-inteligencia-artificial\">Qual o diferencial de um chatbot como o da Anota AI, que usa Intelig\u00eancia Artificial?<\/h2>\n\n\n\n<p>Chegando at\u00e9 aqui, voc\u00ea percebeu que um atendimento robotizado n\u00e3o \u00e9 oposto a um atendimento humanizado. Assim, um atendimento de chatbot com intelig\u00eancia artificial, como o da Anota AI, \u00e9 vantajoso por ser din\u00e2mico, r\u00e1pido e humanizado.<\/p>\n\n\n\n<p>Os diferenciais deste atendimento est\u00e3o em permitir a autonomia do usu\u00e1rio, para a condu\u00e7\u00e3o do pr\u00f3prio atendimento, selecionando as op\u00e7\u00f5es de acordo com as suas necessidades. Al\u00e9m disso, a intelig\u00eancia artificial j\u00e1 permite que os rob\u00f4s compreendam a linguagem humana, sem a necessidade de informar op\u00e7\u00f5es por n\u00fameros.<\/p>\n\n\n\n<p>Ou seja, um chatbot com intelig\u00eancia artificial \u00e9 capaz de processar os dados recebidos tanto por fala quanto por escrita, reconhecendo os padr\u00f5es nas linguagens humanas. Assim, \u00e9 poss\u00edvel acessar tamb\u00e9m dados do \u00faltimo pedido, cobran\u00e7as e outras informa\u00e7\u00f5es do cliente necess\u00e1rias para aquele atendimento, sem precisar de um atendente humano.<\/p>\n\n\n\n<p>Dessa forma, o chatbot com intelig\u00eancia artificial oferece as seguintes vantagens:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>redu\u00e7\u00e3o do tempo de atendimento;<\/li>\n\n\n\n<li>disponibilidade de atendimento 24 horas, nos sete dias da semana;<\/li>\n\n\n\n<li>otimiza\u00e7\u00e3o e agilidade para os processos;<\/li>\n\n\n\n<li>facilidade para gera\u00e7\u00e3o de leads;<\/li>\n\n\n\n<li>redu\u00e7\u00e3o de custos \u2014 reduza sua equipe de atendimento sem perder a humaniza\u00e7\u00e3o;<\/li>\n\n\n\n<li>capacidade de compreender a linguagem humana, trazendo um atendimento menos engessado;<\/li>\n\n\n\n<li>menos burocracias, sem perder a humaniza\u00e7\u00e3o.<\/li>\n<\/ul>\n\n\n\n<p>E muitas outras que voc\u00ea precisa conhecer!<\/p>\n\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"9761\" class=\"elementor elementor-9761\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d52af4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d52af4\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ead24b2\" data-id=\"ead24b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08f8319 elementor-widget elementor-widget-text-editor\" data-id=\"08f8319\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aproveite nossa promo\u00e7\u00e3 para ter o controle total do seu restaurante com o sistema completo da Anota AI!<br \/><!-- notionvc: bce2da8e-6215-48d3-8504-91c86e8be5e0 --><\/p><p><!-- notionvc: 29d051b6-3639-4733-b2e2-7eb6ef18d6a7 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-face3a3 elementor-widget elementor-widget-text-editor\" data-id=\"face3a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"135\" data-end=\"472\">Tenha muito mais controle do seu atendimento, do estoque, caixa e relat\u00f3rios em uma \u00fanica ferramenta. Aproveite que nosso plano mais completo, <strong>o Gest\u00e3o Avan\u00e7ada, est\u00e1 saindo por R$99,99<\/strong> para organizar sua opera\u00e7\u00e3o de forma simples e eficiente! Preencha o formul\u00e1rio abaixo e descubra mais.<\/p><p data-start=\"474\" data-end=\"547\">*veja mais sobre as condi\u00e7\u00f5es da promo\u00e7\u00e3o com um de nossos consultores.<\/p><p><!-- notionvc: 0467b73b-8797-4604-a8e2-9fdb6b5e54c6 --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe25f8 elementor-widget elementor-widget-global elementor-global-20944 elementor-widget-html\" data-id=\"ebe25f8\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\">\r\nfunction mascara(o,f){\r\n    v_obj=o;\r\n    v_fun=f;\r\n    setTimeout(execmascara, 1);\r\n}\r\nfunction execmascara(){\r\n    v_obj.value=v_fun(v_obj.value);\r\n}\r\nfunction mtel(v){\r\n    v=v.replace(\/\\D\/g,\"\");             \/\/ Remove tudo o que n\u00e3o \u00e9 d\u00edgito\r\n    v=v.replace(\/^(\\d{2})(\\d)\/g,\"($1) $2\"); \/\/ Coloca par\u00eanteses em volta dos dois primeiros d\u00edgitos\r\n    v=v.replace(\/(\\d)(\\d{4})$\/,\"$1-$2\");    \/\/ Coloca h\u00edfen entre o quarto e o quinto d\u00edgitos\r\n    return v;\r\n}\r\nfunction id(el){\r\n    return document.getElementById(el);\r\n}\r\nfunction validatedCheck(el) {\r\n    let field = document.getElementsByName(el);\r\n    for (var i = 0, length = field.length; i < length; i++) {\r\n        field[i].removeAttribute('checked');\r\n        field[i].addEventListener('change', function(e) {\r\n            this.setAttribute('checked', true);\r\n        });\r\n    }\r\n}\r\nwindow.onload = function(){\r\n    validatedCheck('form_fields[order_day]');\r\n    validatedCheck('form_fields[computer]');\r\n    id('form-field-phone').setAttribute('maxlength', 15);\r\n    id('form-field-phone').addEventListener('input', function(){\r\n        mascara(this, mtel);\r\n    });\r\n    id('form-field-phone').setAttribute(\"autocomplete\", \"off\");\r\n    id('form-field-phone').onblur = function () {\r\n        let phone = this.value;\r\n        let validatedPhone = phone.replace('(','').replace(')','').replace(' ','').replace('-','');\r\n        if (validatedPhone.length != 10 && validatedPhone.length != 11) {\r\n            this.setCustomValidity(\"Digite o telefone corretamente\");\r\n        } else {\r\n            \/\/ Verificar se o telefone possui WhatsApp\r\n            fetch('https:\/\/inbound.anota.ai\/v1\/whats-app-validator', {\r\n                method: 'POST',\r\n                body: JSON.stringify({number:validatedPhone}),\r\n                headers: {\r\n                    'Content-Type': 'application\/json'\r\n                }\r\n            })\r\n            .then(response => response.json())\r\n            .then(data => {\r\n                if (data.success) {\r\n                    this.setCustomValidity(\"\"); \/\/ N\u00famero v\u00e1lido com WhatsApp\r\n                } else {\r\n                    this.setCustomValidity(\"Por favor, insira um n\u00famero de WhatsApp v\u00e1lido.\");\r\n                }\r\n            })\r\n            .catch(error => {\r\n                console.error('Erro:', error);\r\n                this.setCustomValidity(\"Ocorreu um erro ao validar o n\u00famero de telefone. Tente novamente mais tarde.\");\r\n            });\r\n        }\r\n    }\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7a6d32 elementor-widget__width-initial elementor-button-align-stretch elementor-widget elementor-widget-global elementor-global-20941 elementor-widget-form\" data-id=\"a7a6d32\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Testar gr\\u00e1tis por 7 dias&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"form\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"9761\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"a7a6d32\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-first_name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-first_name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[first_name]\" id=\"form-field-first_name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Seu nome\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Seu email pessoal\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-phone elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCelular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"(XX) XXXXX-XXXX\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-company elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-company\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome do seu restaurante\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[company]\" id=\"form-field-company\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nome do seu restaurante\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-order_day elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-order_day\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tQuantidade de pedidos por dia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Menos de 10\" id=\"form-field-order_day-0\" name=\"form_fields[order_day]\" required=\"required\"> <label for=\"form-field-order_day-0\">Menos de 10<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Mais de 10\" id=\"form-field-order_day-1\" name=\"form_fields[order_day]\" required=\"required\"> <label for=\"form-field-order_day-1\">Mais de 10<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-computer elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-computer\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tJ\u00e1 tem computador ou notebook?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Sim\" id=\"form-field-computer-0\" name=\"form_fields[computer]\" required=\"required\"> <label for=\"form-field-computer-0\">Sim<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"N\u00e3o\" id=\"form-field-computer-1\" name=\"form_fields[computer]\" required=\"required\"> <label for=\"form-field-computer-1\">N\u00e3o<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_content elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_content]\" id=\"form-field-utm_content\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_source elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_source]\" id=\"form-field-utm_source\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"blog\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_campaign elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_campaign]\" id=\"form-field-utm_campaign\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_medium elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_medium]\" id=\"form-field-utm_medium\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-utm_term elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[utm_term]\" id=\"form-field-utm_term\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-gclid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[gclid]\" id=\"form-field-gclid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-handl_original_ref elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[handl_original_ref]\" id=\"form-field-handl_original_ref\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-site_origem elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[site_origem]\" id=\"form-field-site_origem\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-redirect elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[redirect]\" id=\"form-field-redirect\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-lp_version elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[lp_version]\" id=\"form-field-lp_version\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-partner elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[partner]\" id=\"form-field-partner\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-indicado_mid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[indicado_mid]\" id=\"form-field-indicado_mid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-indicado_aid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[indicado_aid]\" id=\"form-field-indicado_aid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-fbclid elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[fbclid]\" id=\"form-field-fbclid\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_97a660f elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_97a660f]\" id=\"form-field-field_97a660f\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-shareableCode elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[shareableCode]\" id=\"form-field-shareableCode\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-Curadoria elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[Curadoria]\" id=\"form-field-Curadoria\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_a16cb6c elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_a16cb6c\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfAHEUkAAAAAKEaBiH-O3h36hOlrUihJRuYIKDu\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-computer_access_label elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[computer_access_label]\" id=\"form-field-computer_access_label\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\" id=\"elementor-form-action\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Testar gr\u00e1tis por 7 dias<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h2 class=\"wp-block-heading\" id=\"o-que-voce-viu-ate-aqui\">O que voc\u00ea viu at\u00e9 aqui?<\/h2>\n\n\n\n<p>Neste artigo, voc\u00ea pode conferir que o atendimento ao cliente \u00e9 essencial para qualquer neg\u00f3cio, j\u00e1 que impacta diretamente nas vendas. Al\u00e9m disso, com a rapidez dos dias atuais, \u00e9 importante otimizar esse atendimento, para que seja \u00e1gil.<\/p>\n\n\n\n<p>Contudo, vimos tamb\u00e9m que nem sempre um atendimento b\u00e1sico \u00e9 capaz de suprir todas as demandas de um cliente. Por isso, chatbots muito engessados resolvem um problema, mas n\u00e3o geram uma boa experi\u00eancia de atendimento. Assim, vimos tamb\u00e9m que gra\u00e7as ao avan\u00e7o da tecnologia j\u00e1 \u00e9 poss\u00edvel aliar a agilidade com o atendimento humanizado, por meio do chatbot com intelig\u00eancia artificial.<\/p>\n\n\n\n<p>Gostou do artigo e quer experimentar a Anota AI, para ver como podemos ajudar o seu restaurante a crescer ano ap\u00f3s ano? Ent\u00e3o, clique no bot\u00e3o abaixo e converse com um de nossos consultores para iniciar um teste gr\u00e1tis!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/contato.anota.ai\/?utm_source=blog&amp;utm_medium=livechatnoartigo&amp;utm_campaign=botaoctapost&amp;utm_content=tiposdeatendimentoaocliente\" style=\"background-color:#f1953b\" target=\"_blank\" rel=\"noreferrer noopener\">Quero falar com um consultor<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Atender o cliente \u00e9 muito mais do que apenas vender ou solucionar d\u00favidas. \u00c9 claro, esses processos est\u00e3o envolvidos, mas atender algu\u00e9m \u00e9 muito mais complexo. \u00c9 por isso que conhecer os tipos de atendimento ao cliente \u00e9 importante para entender as potencialidades dessa etapa de relacionamento com o p\u00fablico. N\u00e3o vai conseguir ler este [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":7858,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[83,26],"tags":[49],"class_list":["post-7701","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-todos-os-posts","category-cs","tag-chatbot"],"_links":{"self":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/7701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/comments?post=7701"}],"version-history":[{"count":8,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/7701\/revisions"}],"predecessor-version":[{"id":22147,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/posts\/7701\/revisions\/22147"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/media\/7858"}],"wp:attachment":[{"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/media?parent=7701"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/categories?post=7701"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/anota.ai\/blog\/wp-json\/wp\/v2\/tags?post=7701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}